Participant information

Research team: Dr Sukvinder Kaur Bhamra (principle investigator, Medway School of Pharmacy, University of Kent) and Professor Michael Heinrich (co-investigator, School of Pharmacy, UCL)

You are being invited to take part in a study exploring the impact of the coronavirus pandemic (COVID-19) on community pharmacy teams. Before you decide if you want to take part, you must understand why the study is being done and what it involves. Please take time to read the following information. Please get in touch if anything is not clear or if you would like more information.

Why is the study being done?
We aim to gain insight into what impact the coronavirus (COVID-19) pandemic has had on community pharmacy teams and how we can better prepare for future crises. We want to know how it affected your professional practice and personal well-being. As well as any adjuvant or complementary therapies patients may have asked you about to prevent or manage the coronavirus.

Can I take part?
Yes, if…
- You worked in a community pharmacy in the UK during the COVID-19 outbreak.
- If you are a community pharmacist, pre-registration pharmacist, pharmacy technician, accredited checking technician, dispenser, healthcare assistant or other member of the pharmacy team who has worked in community pharmacy during the COVID-19 outbreak.
- You are based in the UK.
- You are over 18 years of age.

No, if…
- You have not worked in a community pharmacy, in the UK, during the COVID-19 outbreak (i.e. this includes working in other sectors such as hospital, industry and academia).
- You are not based in the UK.
- You are under 18 years of age.

Do I have to take part?
It is for you to decide whether or not to take part. If you agree to take part, you can change your mind at any time without giving any reason. Once a questionnaire is completed and submitted however, there will be no way of identifying your response and so from that point we will be unable to withdraw your answers from the study.

If I do take part, what would I have to do and what would be done to me?
Please answer the questions online, one by one, until you complete the questionnaire. It will take between ten and fifteen minutes to complete. The questionnaire will be available online until the 31st July 2020.
Are there any risks/ benefits if I take part?
There are no risks or identifiable benefits if you take part in the study.
All completed questionnaires will remain confidential as no unauthorised person will have access to the data. Only the principle investigator (SB) will have access to the data which will be kept in a password protected file, which will be deleted after five years of completing the study.
If  you complete the questionnaire you can opt into enter a prize draw to receive one of five £20 Amazon vouchers.
There is also an opportunity to take part in future research projects  by leaving your contact details at the end of the questionnaire. Please be assured your contact details will not be linked to your responses and your responses will remain anonymous. Contact details will be deleted after twelve months of completing the study.
Will anyone know that I’ve taken part?
No one will be told about your participation in this study. No personal identifiable data is being collected. All results will be anonymous.

What will happen to the results?

The data will be analysed and published as part of this research project in academic journals and conferences. We hope we can gain information to prepare guidance on how to better prepare community pharmacy teams in anticipation of similar events in the future.
A summary will be made available on the Medway School of Pharmacy (MSoP) website after the completion of the project. Those wishing to receive digital copies of our full recommendations can request copies be sent by email. We hope the results will lead to further projects on this topic.
Anonymised data from the questionnaires will be kept for five years after the study is completed, after which it will be destroyed. Personal details will be kept securely by the principle investigator (SB) and destroyed twelve months after the study has terminated.
Who is funding the study?
The study is fully funded by the Medway School of Pharmacy, University of Kent.

Future research – can I be involved?
If you would like to be part of future projects similar to this, please leave your name and contact details at the end of the questionnaire. This will not be linked to your responses as all data will be anonymised so please be assured your responses will be unidentifiable.

Who should I contact if I want to know more about the study?
If you want to know more about the study please contact the principle investigator Dr. Sukvinder Bhamra at

Who should I contact if I have any concerns about the study or the way it has been conducted?
If you have concerns about how this research study has been conducted please contact the Chair of the MSoP Research Ethics Committee at
If you would like to know more about the university’s guidance on the use of personal data it can be found here:

Thank you for taking time to consider taking part in this study.

This project has been looked at and approved by the MSoP Research Ethics Committee

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* By completing and returning this questionnaire, you are giving your consent to be part of this study and for your data to be used as described in the participant information. Please confirm your consent for taking part in this study.

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* Please confirm you worked in community pharmacy, in the UK, during the  COVID-19 pandemic

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* Community Pharmacy role:
Please select your job role within community pharmacy during the COVID-19 pandemic