Accessing the services here at the surgery

* 1. How helpful do you find the receptionists at the practice?

* 2. How easy is it to get through to someone at the practice on the phone?

* 3. How easy is it to speak to a doctor or nurse on the phone?

* 4. If you need to see a doctor urgently, can you normally get to see or speak to a GP on the same day?

* 5. How do you normally book your appointments ?

* 6. Please rank your preferred method for booking appointments at the practice?

* 7. Thinking of times when you want to see a particular doctor, how quickly do you usually get seen?

* 8. Thinking of times when you want to see a particular doctor, how do you rate how quickly you were seen?

* 9. Thinking of times when you are willing to see any doctor, how quickly do you usually get seen?

* 10. Thinking of times when you are willing to see any doctor, how do you rate  how quickly you were seen?

* 11. Thinking of your most recent consultation with a doctor or nurse here at the Health Centre, how long (after your appointment time) did you wait for your consultation to start?

* 12. How do you rate how long you waited?

* 13. Is the practice currently open at times that are convenient to you?

* 14. Which of the following additional opening hours would make it easier for you to see or speak to someone? (tick all the boxes that apply)

* 15. Is there a particular GP you usually prefer to see or speak to?

* 16. How often are you able to see or speak to the GP you prefer?

* 17. When we need to get in touch with you, which method of communication would you prefer us to use?

* 18. Please rank the following methods of communication in order of preference:

* 19. How likely are you to recommend your GP surgery to friends and family if they need similar care or treatment?

* 20. Within the last 6 months have you seen a GP for a face to face consultation?

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