Do you get the information and support you need to access services?

Since 1 August 2016, the Accessible Information Standard (AIS) has been in place.
The AIS aims to make sure that disabled people and their families/ carers get information in a way that they can understand, and receive the required support to access the health and social care services that they need.

To find out more about the AIS W: AIS - NHS England link
 
 

Before today, had you heard of the Accessible Information Standard, and how did you find out about it?

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* 1. Before today, had you heard of the Accessible Information Standard, and how did you find out about it?

What local NHS and social care services do you use? Please name the service(s) that you use.

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* 2. What local NHS and social care services do you use? Please name the service(s) that you use.

Do these services provide you with information in a way that you can access and understand?  Please explain.

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* 3. Do these services provide you with information in a way that you can access and understand?  Please explain.

If these services cannot provide you with the information in a way that you can access and understand have they explained why?

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* 4. If these services cannot provide you with the information in a way that you can access and understand have they explained why?

Where do you live? 

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* 5. Where do you live? 

Do you consider yourself to have any of the following? Please tick.

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* 6. Do you consider yourself to have any of the following? Please tick.

Are you a carer? 

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* 7. Are you a carer? 

Healthwatch would like to continue talking to you about the Accessible Information Standard and the experiences that you have when using local services. If you are happy for us to do this, please write your name and contact details below.

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* 8. Healthwatch would like to continue talking to you about the Accessible Information Standard and the experiences that you have when using local services. If you are happy for us to do this, please write your name and contact details below.

Thank you for taking the time to complete this survey.

Healthwatch is an independent watchdog for health and social care.  We want to hear people’s experiences of getting information and support when using local services.  We are interested to know what is working well and what could be better. This feedback will be shared with services to help them improve the support they provide.

If you would like to find out more or talk to us about your experiences directly please call us on 0117 965 4444.

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