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* 1. On your most recent experience of booking an appointment, were you able to access a clinician within 48 hours when requested?

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* 2. Do you feel you are able to see a specified clinician within one week of your request?

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* 3. On the most recent occasion you contacted the surgery by telephone - do you feel your call was answered in a reasonable time frame? Ie 90 seconds after the automated message?

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* 4. During your most recent visit, were the receptionists at The Light Surgery as helpful as you thought they should be?

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