Licence Renewal 2016 Feedback

Please let us know how you found the licence renewal process this year so that we can continue to improve our service.

Question Title

* 1. How easy did you find it to use the online licence renewal system?

Very easy

Quite easy

Difficult

Very difficult

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* 2. How helpful were the instructions you received by email?

Very helpful

Quite helpful

Not very helpful

Very unhelpful

Other (please specify)

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* 3. If you had cause to email or call us for help renewing your licence, how would you rate the help you received?

Excellent

Quite good

Not very good

Poor

Not applicable

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* 4. Overall, how would you rate the experience of renewing your CLC licence this year?

Very good

Good

Not very good

Bad

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Thanks for taking the time to help us with this survey.

Remember that you can call us on 020 7250 8465 Monday to Friday 8 am to 6 pm to deal with any questions, concerns or ideas that you might have.