Consultation on Hertsmere Borough Council's Taxi Licensing Policy

Hertsmere Borough Council is consulting on its hackney carriage and private hire licensing policy. Our policy was last adopted 5 years ago and the term "taxi" is used in this survey to refer to both private hire and hackney carriage vehicles.

We would like to hear views from any of our residents who have a disability and who may be affected by our Policy and  how it impacts on how the licensed trades ability to serve their needs. 

A person is considered disabled under the Equality Act 2010 if they have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on their ability to do normal daily activities.
You can complete this survey anonymously, however, our email is provided at the end of this survey should you wish to discuss anything about the regulation of taxi's in more detail. 
This survey should take around 5-10 minutes. 

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* 1. Which of the following best describes you?
(please select only one).

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* 2. We are interested to learn how our policy can improve the service delivered to you by private hire vehicles and hackney carriages. 

It would assist us if you could identify your disability or disabilities.

You can select as many of the following that apply to you - then click OK.

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* 3. Does your disability require you to use any of the following:

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* 4. If you were planning to travel by taxi which of the following statements would describe your requirements of the vehicle, driver or operator? 

Select as many as are relevant.

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* 5. Private Hire Operators

The ability to book private hire vehicles through an operator is an integral part of the local transport provision. We wish to know if operators are currently suiting your needs. 

Please select as many of the following statements that represent your view and then click OK to move to the next question:

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* 6. Private Hire and hackney carriage drivers

All taxis are driven by licensed drivers. We would like to know your views as to whether they meet your current needs.

Which, if any, of the following statements do you agree with?

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* 7. Your experiences 

Reports of discrimination are common in the UK but Hertsmere Council does not receive many complaints. We therefore wish to assess whether discrimination occurs but is not reported to us. 

Please let us know if any of the following statements apply to you:

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* 8. What can the licensed trade and/or the Council do better?

The Council wishes to ensure that the regulation of the trade, and the vehicle and drivers provided to you, meets your expectations.

Which of the following (if any) would improve the service to persons with a disability: 

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* 9. Overall, if you had to choose one word to sum up your experience of using taxis in Hertsmere, which of the following  would you choose?

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* 10. Thank you for taking the time to complete this survey.

If there is anything else that you would like to tell us about your thoughts on the Policy, please email with subject title "TAXI POLICY CONSULTATION" or let us know in the box below.

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