Lettings Customer Feedback Survey

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* 1. Formal offer - How did you hear about your formal offer?

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* 2. Was the letter clear and easy to understand?


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* 3. Accompanied viewing - Were you able to ask questions?

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* 4. If you asked questions were you satisfied with the responses you received?


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* 5. Were you provided with a copy of the repair works that will be done in the property?

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* 6. Were you provided with a copy of the re-let standard?

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* 7. Did the Lettings Officer discuss decoration vouchers?

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* 8. Sign-up – Were the terms and conditions of the tenancy explained to you in detail?

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* 9. Were you advised on how to apply for housing benefit/Universal Credit?

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* 10. Overall, how satisfied or dissatisfied are you with the Lettings Service?

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