We are continuously seeking feedback to ensure the service that we are providing meets the needs of parents and their newborn babies. As such, we would like your feedback on our Newborn Screening Service and would be grateful for your responses to this questionnaire. Your answers are anonymous.

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* 1. Was the hearing screen explained to you in a way that was clear and easy to understand?

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* 2. Was the blood spot screen explained to you in a way that was clear and easy to understand?

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* 3. Did you have an opportunity to ask questions?

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* 4. Did you get answers that you could understand?

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* 5. Did you feel listened to?

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* 6. Is there anything that could have been improved about the screener’s communication and the information they provided?

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* 7. Please use this box for any comments you have about the communication and information that you received during the appointment:

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* 8. Were you and your baby treated with dignity and respect?

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* 9. How would you rate the quality of the care your baby received?

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* 10. Overall how would you rate your experience of the screening process?

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* 11. Did the screener make you feel welcome?

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* 12. Did you feel the screener was sensitive to your emotional needs?

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* 13. If you have any further comments about the Newborn Screening Service, please use this text box:

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