AUS - Logicalis CIO Survey 2018 Question Title * 1. What is your job title? Question Title * 2. What country are you based in? Argentina Australia Bolivia Brazil Channel Islands Chile China Colombia Ecuador Germany Hong Kong Indonesia Ireland Malaysia Mexico Paraguay Peru Singapore South Africa Spain Taiwan The Netherlands UK Uruguay USA Other (please specify) Question Title * 3. Approximately how is your time split between the following modes? % Day-to-day management of technology 10 20 30 40 50 60 70 80 90 100 Day-to-day management of technology % menu Innovation 10 20 30 40 50 60 70 80 90 100 Innovation % menu Information security and compliance 10 20 30 40 50 60 70 80 90 100 Information security and compliance % menu Question Title * 4. On which of these metrics is your performance measured? (select all that apply) Cost reduction Risk mitigation Compliance System availability Service innovation Contribution to revenue growth Other (please specify) Question Title * 5. Please use the drop down menus below to indicate whether each of the services and technologies sit in your:a. Inner core (hosted on premises, managed in house)b. Outer core (hosted on premises, managed by third party)c. Core cloud (cloud hosted, managed internally)d. Outside of core (external hosted/cloud provisioned, managed by third party) Location Email services Inner core Outer core Core cloud Outside of core Email services Location menu Email security Inner core Outer core Core cloud Outside of core Email security Location menu File and print servers Inner core Outer core Core cloud Outside of core File and print servers Location menu Network security Inner core Outer core Core cloud Outside of core Network security Location menu CRM Inner core Outer core Core cloud Outside of core CRM Location menu Datacentre computing capacity Inner core Outer core Core cloud Outside of core Datacentre computing capacity Location menu Web Services Inner core Outer core Core cloud Outside of core Web Services Location menu Collaboration and communication services Inner core Outer core Core cloud Outside of core Collaboration and communication services Location menu Analytics and BI Inner core Outer core Core cloud Outside of core Analytics and BI Location menu ERP Inner core Outer core Core cloud Outside of core ERP Location menu Backup & data recovery Inner core Outer core Core cloud Outside of core Backup & data recovery Location menu Question Title * 6. What is the main driver for using external services? Lack of internal know how Lack of internal resources Reduction of complexity Increase of efficiency Increase of flexibility Ensure service level agreements & business continuity Integration of new services/business models Question Title * 7. Are you currently using IoT technologies to? (select all that apply) Enhance existing products and services Create new products and services Improve customer service Create operational efficiencies Improve partnerships Improving business planning/decision making We’re not using IoT technologies Question Title * 8. On a scale of 1 to 5, (where 1 is not at all successful, and 5 is very successful. Select 0 if you don’t know) how successful is your organisation at realising business benefits from analytics and BI in the following areas? Rating Customer service 0 1 2 3 4 5 Customer service Rating menu Marketing and sales 0 1 2 3 4 5 Marketing and sales Rating menu Product and service innovation 0 1 2 3 4 5 Product and service innovation Rating menu Finance and operations 0 1 2 3 4 5 Finance and operations Rating menu IT 0 1 2 3 4 5 IT Rating menu Information security and compliance 0 1 2 3 4 5 Information security and compliance Rating menu Security 0 1 2 3 4 5 Security Rating menu We don’t use analytics or BI 0 1 2 3 4 5 We don’t use analytics or BI Rating menu Other (please specify) Question Title * 9. In which areas is your organisation using Artificial Intelligence and Machine Learning? (select all that apply) Customer service Marketing and sales Product and service innovation Finance and operations IT Information security and compliance Security We don’t use AI / Machine Learning Question Title * 10. Over what timeframe do you think AI and machine learning will affect your organisation? Already using 6-12m 12-24m 24-36m 36m+ Not at all Question Title * 11. Which of the following best describes your organisation’s approach to innovation? Innovation is confined to specific areas/departments Innovation consists of large scale projects driven by dedicated teams It is part of our culture - small scale, everyday experimentation drives constant innovation We do not have a strategic innovation process. Question Title * 12. What is the role of the IT department in supporting innovation in your organisation? Leading role Supporting role Peripheral role No role Question Title * 13. Which of the following security framework standards does your organisation comply with? (select all that apply) CIS Basic (Controls 1-6) CIS Foundation (Controls 1-16) CIS Organisational (Controls 1-20) Cybersecurity Essentials (UK) ISO 27000 series NIST CyberSecurity Framework HITRUST COBIT None Don’t know Other (please specify) Question Title * 14. Which of the following are elements of your organisation’s security framework? (select all that apply) Managed Detection and Response Privileged Account Management Inventory of authorized and unauthorized devices and applications User awareness and training Access control and detection Network security management Endpoint management Vulnerability management Incident Management Secure configurations Breach detection Data recovery Don’t know Question Title * 15. Which of the following most closely describes your organisation’s security footing? Assessment - We’re focused on understanding our current and target security posture Prevention - We’re focused on keeping threats out Detection and Recovery - We’re focused on making sure we can detect security events and recover quickly if we are affected Compliance - We're focussed on regulatory compliance All of the above Question Title * 16. Which of the following do you think will pose significant risk to businesses over the next 12 months? Malicious insiders Lack of staff awareness and resulting mistakes State sponsored attacks Changing regulatory environment Data breaches Social engineering Phishing Industrial espionage Malware & ransomware (including crypto-mining) Question Title * 17. How would you describe the degree of integration of your GDPR compliance on a scale from 1 – 5 (1 low, 5 high)? 1 2 3 4 5 Question Title * 18. What has been the impact of GDPR on your business? We have received multiple requests regarding personal data We have withdrawn our services from EU-based customers We have lost access to one or more services provided by third parties We have been targeted by opportunists seeking to profit from non-compliance There has been no effect Question Title * 19. Which of the following most closely matches the cost of your organisation’s work towards GDPR preparedness? $0 - $25,000 $25,000 - $100,000 $100,000 - $500,000 $500,000 - $1,000,000 $1,000,000 + Question Title * 20. If you are interested in receiving the results of the survey, please enter your email address below. (Results are expected to be published in October 2018) Done
