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Your feedback is really appreciated....

We would be really grateful if you could please take a few minutes to answer some questions about our access and care which will help us to continue to improve your experience as a patient at Horton Park Medical Practice.

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* 1. Most often the first person you are in contact with at our surgery is a receptionist, generally how helpful do you find the receptionists at Horton Park Medical Practice?

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* 2. Thinking about when you need to get in touch with us, how easy is it to get through to us on the phone?

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* 3. Which other ways have you used to arrange appointments with us:

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* 4. As well as the core appointments during the daytime we also offer GP, Nurse and HCA appointments in the evenings and at weekends.  Have you been made aware of these appointments?

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* 5. Have you ever used an evening or weekend appointment arranged for you by us?

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* 6. Overall, how satisfied are you with the appointment times that are available to you?

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* 7. When you make an appointment to speak to a clinician at Horton Park Medical Practice, would you say you usually get to speak to your preferred clinician?

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* 8. When you last arranged an appointment at Horton Park Medical Practice were you satisfied with the type of appointment that you were offered?

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* 9. Overall, how would you describe your experience of making an appointment with us?

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* 10. Thinking about the last time you spoke to a clinician at Horton Park Medical Practice, were they good at giving you enough time?

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* 11. During your last consultation with one of our clinical staff, how good was the clinician at listening to you?

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* 12. During your last consultation with a clinician, how good was the clinician at treating you with care and concern?

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* 13. During your last consultation with a clinician, were you involved as much as you wanted to be in decisions about your care and treatment?

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* 14. During your last consultation with a clinician at Horton Park Medical Practice, did you feel that the clinician recognised and/or understood any mental health needs?

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* 15. Thinking about the reason for your last consultation with a clinician, were your needs met?

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* 16. Thinking about all of your use and interactions with our services and team members.  Overall, how would you describe your experience at Horton Park Medical Practice?

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* 17. Would you like to give us any other feedback or comments:

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* 18. We are not being nosey! Asking the following questions tells us if we are listening to a diverse community or if anyone's voice is being left out....
You are:

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* 19. Your age:

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* 20. Your ethnic group:

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* 21. Do you consider yourself to be:

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* 22. Do you have a Learning Disability or Autism?

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* 23. Do you have a health need or a disability that limits your everyday activities?

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