Every year, we produce a Quality Account to demonstrate how well we are performing as a Trust around three measures - safer care, high quality care and patient experience.
This year, we have identified four main quality improvement priorities which we would like to be our main focus for 2018/19. We want to ensure they are meaningful and achievable and so would like to hear your views about them and also if there is anything else that you believe we should focus on in the year ahead.
The priorities are only draft at this stage and your answers to this questionnaire will help to determine the final safety and quality priorities we set.
The survey, which closes on 31st December 2017, is completely anonymous. However, should you wish to speak to anyone regarding any aspect of our services, please contact us by emailing ch-tr.hearforyou@nhs.net or calling 020 8401 3000.
Thank you very much for taking the time to give us your thoughts and helping us to improve our care for the people of Croydon.
Priority one – To improve our support and care for people with mental health conditions
Croydon University Hospital sees approximately 200 patients a month with mental health conditions. They typically attend through the Emergency Department and are looked after by multi-agency Child and Adolescent Mental Health Services (CAMHS), the Working Adult Mental Health Service or the Older Age Mental Health Service. Last year this was a priority for the Trust and the support for mental health patients continues to be a priority. Going forward, we want to focus on improving the experience of our patients and service users by ensuring we give everyone the best possible care through:
•Early identification with patients who have a mental health condition
•Development of new standards for health professionals when treating patients with mental health conditions
•Development of a single point of referral for patients with mental health needs
•Improve shared use of IT for communications between different organisations
•Provide a telephone hot line for GPs to access advice about crisis management