CHEATAH Pizza Customer Satisfaction Survey

Welcome to our CHEATAH Pizza customer satisfaction survey.
We value YOUR feedback and appreciate you taking the time to provide us with your comments on your experience with CHEATAH.
The survey will take just a few minutes and will help us to continually improve our service.
As a thank-you for getting involved there is a chance to WIN a FREE Pizza when you complete our survey!
Thanks again for your input.

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1. Please select the location of the store you visited

University of Roehampton

HMNB Portsmouth

University of West London

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2. Please tell us how you placed your recent order at CHEATAH

Online

Instore

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3. Please tell us how you received you order from CHEATAH

Delivery (Only available at selected stores)

Collection

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4. Please rate your overall satisfaction on your experience with CHEATAH

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not satisfied at all

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5. Please rate your satisfaction with...

	Extremely satisfied	Very satisfied	Somewhat satisfied	Not so satisfied	Not satisfied at all	N/A
The time it took to receive your order	The time it took to receive your order Extremely satisfied	The time it took to receive your order Very satisfied	The time it took to receive your order Somewhat satisfied	The time it took to receive your order Not so satisfied	The time it took to receive your order Not satisfied at all	The time it took to receive your order N/A
The product range	The product range Extremely satisfied	The product range Very satisfied	The product range Somewhat satisfied	The product range Not so satisfied	The product range Not satisfied at all	The product range N/A
The taste of your food	The taste of your food Extremely satisfied	The taste of your food Very satisfied	The taste of your food Somewhat satisfied	The taste of your food Not so satisfied	The taste of your food Not satisfied at all	The taste of your food N/A
The appearance of your food	The appearance of your food Extremely satisfied	The appearance of your food Very satisfied	The appearance of your food Somewhat satisfied	The appearance of your food Not so satisfied	The appearance of your food Not satisfied at all	The appearance of your food N/A
The ease of online ordering	The ease of online ordering Extremely satisfied	The ease of online ordering Very satisfied	The ease of online ordering Somewhat satisfied	The ease of online ordering Not so satisfied	The ease of online ordering Not satisfied at all	The ease of online ordering N/A
The friendliness of our staff	The friendliness of our staff Extremely satisfied	The friendliness of our staff Very satisfied	The friendliness of our staff Somewhat satisfied	The friendliness of our staff Not so satisfied	The friendliness of our staff Not satisfied at all	The friendliness of our staff N/A
The temperature of your food	The temperature of your food Extremely satisfied	The temperature of your food Very satisfied	The temperature of your food Somewhat satisfied	The temperature of your food Not so satisfied	The temperature of your food Not satisfied at all	The temperature of your food N/A
The accuracy of your order	The accuracy of your order Extremely satisfied	The accuracy of your order Very satisfied	The accuracy of your order Somewhat satisfied	The accuracy of your order Not so satisfied	The accuracy of your order Not satisfied at all	The accuracy of your order N/A
The value for money	The value for money Extremely satisfied	The value for money Very satisfied	The value for money Somewhat satisfied	The value for money Not so satisfied	The value for money Not satisfied at all	The value for money N/A
The promotional activity, meal deals, discounts and voucher codes	The promotional activity, meal deals, discounts and voucher codes Extremely satisfied	The promotional activity, meal deals, discounts and voucher codes Very satisfied	The promotional activity, meal deals, discounts and voucher codes Somewhat satisfied	The promotional activity, meal deals, discounts and voucher codes Not so satisfied	The promotional activity, meal deals, discounts and voucher codes Not satisfied at all	The promotional activity, meal deals, discounts and voucher codes N/A
The conveinience of our pick up point/s	The conveinience of our pick up point/s Extremely satisfied	The conveinience of our pick up point/s Very satisfied	The conveinience of our pick up point/s Somewhat satisfied	The conveinience of our pick up point/s Not so satisfied	The conveinience of our pick up point/s Not satisfied at all	The conveinience of our pick up point/s N/A

(Please comment)

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6. Did you have any problems during your experience?

Yes

(Please specify)

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7. How likely are you to purchase from CHEATAH again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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8. How likely are you to recommend CHEATAH to colleagues, friends or family

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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9. How does CHEATAH compare to the competition

Better

The same

Worse

N/A

(Please comment)

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10. What would you like to see improved with our service
Please be as specific as you would like

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11. Do you have any other comments, questions, or feedback?

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12. Would you like to become a CHEATAH brand ambassador and help us promote our NEW offer? **We offer our Brand Ambassadors exclusive deals not available elsewhere*

Yes

Please add your email address below if you're interested in becoming a CHEATAH Brand Ambasador

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13. Thank you for your feedback. Please enter your contact information below for a chance to WIN a FREE Pizza

Name

Email Address

Phone Number

CHEATAH Pizza Customer Satisfaction Survey

Question Title

1. Please select the location of the store you visited

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2. Please tell us how you placed your recent order at CHEATAH

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3. Please tell us how you received you order from CHEATAH

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4. Please rate your overall satisfaction on your experience with CHEATAH

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5. Please rate your satisfaction with...

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6. Did you have any problems during your experience?

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7. How likely are you to purchase from CHEATAH again?

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8. How likely are you to recommend CHEATAH to colleagues, friends or family

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9. How does CHEATAH compare to the competition

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10. What would you like to see improved with our service Please be as specific as you would like

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11. Do you have any other comments, questions, or feedback?

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12. Would you like to become a CHEATAH brand ambassador and help us promote our NEW offer? *We offer our Brand Ambassadors exclusive deals not available elsewhere

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13. Thank you for your feedback. Please enter your contact information below for a chance to WIN a FREE Pizza

10. What would you like to see improved with our service
Please be as specific as you would like

12. Would you like to become a CHEATAH brand ambassador and help us promote our NEW offer? **We offer our Brand Ambassadors exclusive deals not available elsewhere*