Introduction

emh homes is committed to improving our services based on feedback from our customers.
 
Please complete this short survey if you have recently had an appointment with someone from the Housing & Neighbourhoods Team, such as a Housing Officer.
 
You can give your feedback anonymously if you prefer. Your answers will be used to improve the way we work and to arrange any follow up actions as required.
 
If you would like to find out more about how customers can influence how we work, please visit our Website
 
 
Data Protection
In addition to your opinion, we will also collect some personal information about you such as your name and email address to be able to contact you for follow up if needed.
We securely store this data until the end of this year, when the research period is over.
We respect your trust and protect your privacy and therefore will never sell or share this with any third parties.
By filling out this form you agree that we will process your data in line with our privacy notice. PRIVACY NOTICE
If you have any questions or wish to UNSUBSCRIBE to these surveys, contact: anne.phillips@emhgroup.org.uk


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* 1. What was the reason for your last/recent contact with your Housing & Neighbourhood Officer?

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* 2. Did the Housing Officer resolve your query at first contact?

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* 3. Our Service Agreement is to contact you within 5 working days. Did this happen?

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* 4. Overall, how would you rate the service you received from your Housing Officer?

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* 5. Overall, how would you rate the Housing and Neighbourhoods service?

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* 6. Do you think we could improve the service we currently provide?

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* 7. Overall, how satisfied are you with your neighbourhood as a place to live?

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* 8. How easy did you find it to understand the information provided by your Housing Officer?

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* 9. Thinking of the communication and information your received from your Housing Officer, was it?

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* 10. On a scale of 1-10, with 1 being very unlikely to recommend us and 10 being  very likely to recommend us, how likely are you to recommend us to family & friends?

1 5 10
i We adjusted the number you entered based on the slider’s scale.

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* 11. If you would like to make any other comments please use the box below.

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* 12. If you would like us to contact you in relation to any answers given on this survey, please provide your contact details below

 
100% of survey complete.

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