TTG Fraud Survey – February 2023

It's been a busy start to the year for agents with the arrival of the first 'proper' peaks for three years. However, it has come with renewed calls for vigilance – particularly against fraud – with several agents speaking out publicly on the issue.

This snap TTG poll seeks to gain an insight into the extent to which fraud is a worry for agents, and how widespread an issue it is. This short survey is completely anonymous, and the results will be used to inform TTG's coverage of the topic.

Question Title

* 1. What sort of agent are you?

High street agent

Homeworker, franchisee or self-employed agent

Call centre agent

Online agent

Question Title

* 2. To the best of your knowledge, have you – or has your business or the business you work for – been affected by a fraudulent booking (or bookings) over the past three months?

Yes

Unsure

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* 3. Do you believe you, or has your business, successfully identified and thwarted a potential fraudulent booking (or bookings) over the past three months?

Yes

Unsure

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* 4. Is fraud a greater concern for you, or your business or the business you work for, than it was prior to the pandemic?

Yes

Unsure

TTG Fraud Survey – February 2023

Question Title

* 1. What sort of agent are you?

Question Title

* 2. To the best of your knowledge, have you – or has your business or the business you work for – been affected by a fraudulent booking (or bookings) over the past three months?

Question Title

* 3. Do you believe you, or has your business, successfully identified and thwarted a potential fraudulent booking (or bookings) over the past three months?

Question Title

* 4. Is fraud a greater concern for you, or your business or the business you work for, than it was prior to the pandemic?

Question Title

* 5. Feel free to add any more thoughts you have on the topic of fraud in travel (note: this question isn't mandatory)