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* 1. Which organisation do you work for?

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* 2. What's your role there?

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* 3. Has your organisation adopted a Chatbots Strategy?

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* 4. If No, when does your organisation plan to review your Chatbots Strategy

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* 5. Has your organisation adopted an A.I. Strategy?

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* 6. If No, when does your organisation plan to review your A.I. Strategy

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* 7. Do you feel that Chatbots will help your organisation to achieve efficiency savings?

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* 8. How much can you save in the next 12 months by adopting Chatbots?

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* 9. Do you feel that A.I. will help your organisation to achieve efficiency savings?

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* 10. How much can you save in the next 12 months by adopting A.I.?

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* 11. What would be the greatest benefits to your organisation of Chatbots

  Very Important Important Not Important at all
Reduce Costs
Reduce Calls
Improved Customer Service
Delivering services 24/7/365
Gathering information of service needs
Faster resolution of issues/queries

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* 12. What would be the greatest benefits to your organisation of A.I.

  Very Important Important Not Important at all
Reduced Admin
Automation of tasks
More accurate processing
Greater intelligence of service needs
Free up staff for more strategic or complex activities
Save Money

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* 13. Which Service Areas do you think can be best supported with Chatbots. Name 3

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* 14. Which Service Areas do you think can be best supported with A.I. Name 3

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* 15. What percentage of citizen interactions do you expect will be handled by Chatbots and AI in the next 12 months

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* 16. What do you think will be the barriers to AI & Chatbots in your organisation?

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* 17. If you are already delivering AI or Chatbot services, which departments/services are doing this and how are these projects performing

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* 18. Would would you be interested in receiving a copy of the survey summary and hearing from us how you could pilot AI and Chatbot Services. If yes, please provide your email in the comment box. Thanks Very Much For Your Input

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