LG Chatbot & AI Survey

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* 3. Has your organisation adopted a Chatbots Strategy?

Yes

Don't Know

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* 4. If No, when does your organisation plan to review your Chatbots Strategy

Within 3 months

Within 3 to 6 months

Within 6 to 12 months

Within 12 to 18 months

No Plans to review

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* 5. Has your organisation adopted an A.I. Strategy?

Yes

Don't Know

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* 6. If No, when does your organisation plan to review your A.I. Strategy

Within 3 months

Within 3 to 6 months

Within 6 to 12 months

Within 12 to 18 months

No plans to review

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* 7. Do you feel that Chatbots will help your organisation to achieve efficiency savings?

Yes

Don't Know

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* 8. How much can you save in the next 12 months by adopting Chatbots?

More than £10m

£5m to £10m

£3m to £5m

£1m to £3m

£500k to £1m

£250k to £500k

Up to £250k

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* 9. Do you feel that A.I. will help your organisation to achieve efficiency savings?

Yes

Don't Know

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* 10. How much can you save in the next 12 months by adopting A.I.?

More than £10m

£5m to £10m

£3m to £5m

£1m to £3m

£500k to £1m

£250k to £500k

Up to £250k

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* 11. What would be the greatest benefits to your organisation of Chatbots

	Very Important	Important	Not Important at all
Reduce Costs	Reduce Costs Very Important	Reduce Costs Important	Reduce Costs Not Important at all
Reduce Calls	Reduce Calls Very Important	Reduce Calls Important	Reduce Calls Not Important at all
Improved Customer Service	Improved Customer Service Very Important	Improved Customer Service Important	Improved Customer Service Not Important at all
Delivering services 24/7/365	Delivering services 24/7/365 Very Important	Delivering services 24/7/365 Important	Delivering services 24/7/365 Not Important at all
Gathering information of service needs	Gathering information of service needs Very Important	Gathering information of service needs Important	Gathering information of service needs Not Important at all
Faster resolution of issues/queries	Faster resolution of issues/queries Very Important	Faster resolution of issues/queries Important	Faster resolution of issues/queries Not Important at all

What other benefits do you think this will deliver, either to citizens, staff or your council

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* 12. What would be the greatest benefits to your organisation of A.I.

	Very Important	Important	Not Important at all
Reduced Admin	Reduced Admin Very Important	Reduced Admin Important	Reduced Admin Not Important at all
Automation of tasks	Automation of tasks Very Important	Automation of tasks Important	Automation of tasks Not Important at all
More accurate processing	More accurate processing Very Important	More accurate processing Important	More accurate processing Not Important at all
Greater intelligence of service needs	Greater intelligence of service needs Very Important	Greater intelligence of service needs Important	Greater intelligence of service needs Not Important at all
Free up staff for more strategic or complex activities	Free up staff for more strategic or complex activities Very Important	Free up staff for more strategic or complex activities Important	Free up staff for more strategic or complex activities Not Important at all
Save Money	Save Money Very Important	Save Money Important	Save Money Not Important at all

What other benefits do you think this will deliver, either to citizens, staff or your council

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* 13. Which Service Areas do you think can be best supported with Chatbots. Name 3

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* 14. Which Service Areas do you think can be best supported with A.I. Name 3

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* 15. What percentage of citizen interactions do you expect will be handled by Chatbots and AI in the next 12 months

Less than 5%

5% - 10%

10% - 20%

20% - 30%

30% - 40%

40% - 50%

Greater than 50%

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* 16. What do you think will be the barriers to AI & Chatbots in your organisation?

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* 17. If you are already delivering AI or Chatbot services, which departments/services are doing this and how are these projects performing

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* 18. Would would you be interested in receiving a copy of the survey summary and hearing from us how you could pilot AI and Chatbot Services. If yes, please provide your email in the comment box. Thanks Very Much For Your Input

Yes

Please provide email address for to receive survey findings

LG Chatbot & AI Survey

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* 1. Which organisation do you work for?

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* 2. What's your role there?

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* 3. Has your organisation adopted a Chatbots Strategy?

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* 4. If No, when does your organisation plan to review your Chatbots Strategy

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* 5. Has your organisation adopted an A.I. Strategy?

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* 6. If No, when does your organisation plan to review your A.I. Strategy

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* 7. Do you feel that Chatbots will help your organisation to achieve efficiency savings?

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* 8. How much can you save in the next 12 months by adopting Chatbots?

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* 9. Do you feel that A.I. will help your organisation to achieve efficiency savings?

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* 10. How much can you save in the next 12 months by adopting A.I.?

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* 11. What would be the greatest benefits to your organisation of Chatbots

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* 12. What would be the greatest benefits to your organisation of A.I.

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* 13. Which Service Areas do you think can be best supported with Chatbots. Name 3

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* 14. Which Service Areas do you think can be best supported with A.I. Name 3

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* 15. What percentage of citizen interactions do you expect will be handled by Chatbots and AI in the next 12 months

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* 16. What do you think will be the barriers to AI & Chatbots in your organisation?

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* 17. If you are already delivering AI or Chatbot services, which departments/services are doing this and how are these projects performing

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* 18. Would would you be interested in receiving a copy of the survey summary and hearing from us how you could pilot AI and Chatbot Services. If yes, please provide your email in the comment box. Thanks Very Much For Your Input