Carer's Questionnaire (Outpatient) Question Title * 1. Please tell us the name of the department that the person you care for was visiting. Question Title * 2. As a carer, did you feel welcome within the hospital environment? Yes, definitely Yes, to some extent No, not really No, not at all Question Title * 3. Did you feel that staff recognise your knowledge of the person that you care for? (their needs?) Yes, definitely Yes, to some extent No, not really No, not at all Question Title * 4. Did staff provide you with information about what might happen at the appointment? Yes, definitely Yes, to some extent No, not really No, not at all Question Title * 5. If necessary, did staff tell you where you could wait whilst the person you care for was being treated? Yes, definitely Yes, to some extent No, not really No, not at all Question Title * 6. During the appointment, did staff actively communicate with you as a key/important person for the person you care for? Yes, definitely Yes, to some extent No, not really No, not at all Question Title * 7. During the appointment were you involved in decision making about the care and treatment of the person you care for, as much as you wanted to be? Yes, definitely Yes, to some extent No, not really No., not at all Question Title * 8. Did you feel that your views were valued by staff? Yes, definitely Yes, to some extent No, not really No, not at all Question Title * 9. Were you given the information you needed to care for the patient at home? (eg - medication / who to contact if you have a concern?) Yes, definitely Yes, to some extent No, not really No, not at all Hasn't been discussed yet Question Title * 10. Thinking about your experience as a carer of an outpatient at the RUH, please tell us what we did well. Question Title * 11. Please tell us what we could improve Done