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Member Survey - have your say and help us shape YOUR credit union

Thank you for taking the time to complete this survey - we rely on the valuable input and feedback we receive from our most important audience – you, our members.

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* 1. How much would you agree that the phrase “We help people” neatly summarises what the credit union is all about?

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* 2. In a few words, how would you summarise what the credit union is all about?

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* 3. How much do you agree with the following statement?

"Our services help people by saving you interest when you borrow and helping you save for a rainy day"

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* 4. In a few words, how do you think our services help people?

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* 5. How much do you agree with the following statement?

"We help people by offering loans to people that the banks won’t offer (e.g. loans under £2,000 or to people who have had financial difficulty in the past) and at rates of interest much more affordable than money lenders"

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* 6. What else could we do to help our members?

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* 7. How much do you agree with the following proposal? 

To help our members even more, we propose to start campaigning for things that matter to them

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* 8. If we didn’t campaign, what else could we do to help our members?

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* 9. Please choose your top three issues from the following list that you think we should campaign on:

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* 10. Because of the kinds of services we offer, we serve more financially vulnerable people than the typical lender would.

How much would you agree with the following statement

"We should do everything we can to support our financially vulnerable members"

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* 11. How much would you agree with the following statement

"We should offer extra support to our members who are vulnerable as a result of excessive gambling"

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* 12. How much would you agree with the following statement

"We should offer extra support to our members who are vulnerable as a result of excessive debt"

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* 13. Are there any other types of vulnerability that you think we should provide extra support to members for?

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* 14. How much would you agree with the following statement

"There is a need for us to support the financial skills of our members beyond just savings and loans"

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* 15. If we offered an app which helped you to budget, how likely would you be to use it?

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* 16. Is there anything else you would like to share with us about how you would like to see the credit union change to better help our members?

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* 17. Thank you for taking the time to complete this survey, we really appreciate it.

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