CC&G Leisure Customer Survey 2020

Question Title

* 1. I have read, understand and agree to Causeway Coast and Glens Customer Survey January 2020 Privacy Notice

Agree

Disagree - you cannot progress to the survey or competition

Question Title

* 2. Which Centre do you visit most often?

Coleraine Leisure Centre

Dungiven Sports Complex

Jim Watt Sports Complex

Joey Dunlop Leisure Centre

Roe Valley Leisure Centre

Sheskburn Recreation Centre

Question Title

* 3. Please tell us how important to you each of the following things are?

	Very Important	Fairly Important	Neither Important nor Unimportant	Not Very Important	Not Important at all	N/A
Activity available at convenient times	Activity available at convenient times Very Important	Activity available at convenient times Fairly Important	Activity available at convenient times Neither Important nor Unimportant	Activity available at convenient times Not Very Important	Activity available at convenient times Not Important at all	Activity available at convenient times N/A
Ease of booking options	Ease of booking options Very Important	Ease of booking options Fairly Important	Ease of booking options Neither Important nor Unimportant	Ease of booking options Not Very Important	Ease of booking options Not Important at all	Ease of booking options N/A
Communication about activities	Communication about activities Very Important	Communication about activities Fairly Important	Communication about activities Neither Important nor Unimportant	Communication about activities Not Very Important	Communication about activities Not Important at all	Communication about activities N/A
Availability of car parking spaces on site	Availability of car parking spaces on site Very Important	Availability of car parking spaces on site Fairly Important	Availability of car parking spaces on site Neither Important nor Unimportant	Availability of car parking spaces on site Not Very Important	Availability of car parking spaces on site Not Important at all	Availability of car parking spaces on site N/A
Centre signage internal and external	Centre signage internal and external Very Important	Centre signage internal and external Fairly Important	Centre signage internal and external Neither Important nor Unimportant	Centre signage internal and external Not Very Important	Centre signage internal and external Not Important at all	Centre signage internal and external N/A
Activity charge / fee	Activity charge / fee Very Important	Activity charge / fee Fairly Important	Activity charge / fee Neither Important nor Unimportant	Activity charge / fee Not Very Important	Activity charge / fee Not Important at all	Activity charge / fee N/A
Range of activities /course programming	Range of activities /course programming Very Important	Range of activities /course programming Fairly Important	Range of activities /course programming Neither Important nor Unimportant	Range of activities /course programming Not Very Important	Range of activities /course programming Not Important at all	Range of activities /course programming N/A
Availability of equipment	Availability of equipment Very Important	Availability of equipment Fairly Important	Availability of equipment Neither Important nor Unimportant	Availability of equipment Not Very Important	Availability of equipment Not Important at all	Availability of equipment N/A
Accessibility for my specific needs	Accessibility for my specific needs Very Important	Accessibility for my specific needs Fairly Important	Accessibility for my specific needs Neither Important nor Unimportant	Accessibility for my specific needs Not Very Important	Accessibility for my specific needs Not Important at all	Accessibility for my specific needs N/A
Quality of flooring in the sports hall	Quality of flooring in the sports hall Very Important	Quality of flooring in the sports hall Fairly Important	Quality of flooring in the sports hall Neither Important nor Unimportant	Quality of flooring in the sports hall Not Very Important	Quality of flooring in the sports hall Not Important at all	Quality of flooring in the sports hall N/A
Quality of lighting in the sports hall	Quality of lighting in the sports hall Very Important	Quality of lighting in the sports hall Fairly Important	Quality of lighting in the sports hall Neither Important nor Unimportant	Quality of lighting in the sports hall Not Very Important	Quality of lighting in the sports hall Not Important at all	Quality of lighting in the sports hall N/A
Quality of equipment	Quality of equipment Very Important	Quality of equipment Fairly Important	Quality of equipment Neither Important nor Unimportant	Quality of equipment Not Very Important	Quality of equipment Not Important at all	Quality of equipment N/A
Temperature of the water in the swimming pool	Temperature of the water in the swimming pool Very Important	Temperature of the water in the swimming pool Fairly Important	Temperature of the water in the swimming pool Neither Important nor Unimportant	Temperature of the water in the swimming pool Not Very Important	Temperature of the water in the swimming pool Not Important at all	Temperature of the water in the swimming pool N/A
Water quality in the swimming pool	Water quality in the swimming pool Very Important	Water quality in the swimming pool Fairly Important	Water quality in the swimming pool Neither Important nor Unimportant	Water quality in the swimming pool Not Very Important	Water quality in the swimming pool Not Important at all	Water quality in the swimming pool N/A
Swimming pool slides/activities	Swimming pool slides/activities Very Important	Swimming pool slides/activities Fairly Important	Swimming pool slides/activities Neither Important nor Unimportant	Swimming pool slides/activities Not Very Important	Swimming pool slides/activities Not Important at all	Swimming pool slides/activities N/A
Number of people in the pool	Number of people in the pool Very Important	Number of people in the pool Fairly Important	Number of people in the pool Neither Important nor Unimportant	Number of people in the pool Not Very Important	Number of people in the pool Not Important at all	Number of people in the pool N/A
Cleanliness of changing areas / toilets	Cleanliness of changing areas / toilets Very Important	Cleanliness of changing areas / toilets Fairly Important	Cleanliness of changing areas / toilets Neither Important nor Unimportant	Cleanliness of changing areas / toilets Not Very Important	Cleanliness of changing areas / toilets Not Important at all	Cleanliness of changing areas / toilets N/A
Locker Provision	Locker Provision Very Important	Locker Provision Fairly Important	Locker Provision Neither Important nor Unimportant	Locker Provision Not Very Important	Locker Provision Not Important at all	Locker Provision N/A
Cleanliness of activity spaces	Cleanliness of activity spaces Very Important	Cleanliness of activity spaces Fairly Important	Cleanliness of activity spaces Neither Important nor Unimportant	Cleanliness of activity spaces Not Very Important	Cleanliness of activity spaces Not Important at all	Cleanliness of activity spaces N/A
Overall cleanliness	Overall cleanliness Very Important	Overall cleanliness Fairly Important	Overall cleanliness Neither Important nor Unimportant	Overall cleanliness Not Very Important	Overall cleanliness Not Important at all	Overall cleanliness N/A
Helpfulness of reception staff	Helpfulness of reception staff Very Important	Helpfulness of reception staff Fairly Important	Helpfulness of reception staff Neither Important nor Unimportant	Helpfulness of reception staff Not Very Important	Helpfulness of reception staff Not Important at all	Helpfulness of reception staff N/A
Helpfulness/support of other staff	Helpfulness/support of other staff Very Important	Helpfulness/support of other staff Fairly Important	Helpfulness/support of other staff Neither Important nor Unimportant	Helpfulness/support of other staff Not Very Important	Helpfulness/support of other staff Not Important at all	Helpfulness/support of other staff N/A
Standard of coaching / instruction	Standard of coaching / instruction Very Important	Standard of coaching / instruction Fairly Important	Standard of coaching / instruction Neither Important nor Unimportant	Standard of coaching / instruction Not Very Important	Standard of coaching / instruction Not Important at all	Standard of coaching / instruction N/A
Value for money of activities	Value for money of activities Very Important	Value for money of activities Fairly Important	Value for money of activities Neither Important nor Unimportant	Value for money of activities Not Very Important	Value for money of activities Not Important at all	Value for money of activities N/A
Quality of food and drink	Quality of food and drink Very Important	Quality of food and drink Fairly Important	Quality of food and drink Neither Important nor Unimportant	Quality of food and drink Not Very Important	Quality of food and drink Not Important at all	Quality of food and drink N/A
Value for money for food and drink	Value for money for food and drink Very Important	Value for money for food and drink Fairly Important	Value for money for food and drink Neither Important nor Unimportant	Value for money for food and drink Not Very Important	Value for money for food and drink Not Important at all	Value for money for food and drink N/A
Overall quality of service	Overall quality of service Very Important	Overall quality of service Fairly Important	Overall quality of service Neither Important nor Unimportant	Overall quality of service Not Very Important	Overall quality of service Not Important at all	Overall quality of service N/A

Any further comments

Question Title

* 4. Please tell us how you rate the service we provide?

	Excellent	Very Good	Satisfactory	Poor	Very Poor	N/A
Activity available at convenient times	Activity available at convenient times Excellent	Activity available at convenient times Very Good	Activity available at convenient times Satisfactory	Activity available at convenient times Poor	Activity available at convenient times Very Poor	Activity available at convenient times N/A
Ease of booking options	Ease of booking options Excellent	Ease of booking options Very Good	Ease of booking options Satisfactory	Ease of booking options Poor	Ease of booking options Very Poor	Ease of booking options N/A
Communication about activities	Communication about activities Excellent	Communication about activities Very Good	Communication about activities Satisfactory	Communication about activities Poor	Communication about activities Very Poor	Communication about activities N/A
Availability of car parking spaces on site	Availability of car parking spaces on site Excellent	Availability of car parking spaces on site Very Good	Availability of car parking spaces on site Satisfactory	Availability of car parking spaces on site Poor	Availability of car parking spaces on site Very Poor	Availability of car parking spaces on site N/A
Centre signage internal and external	Centre signage internal and external Excellent	Centre signage internal and external Very Good	Centre signage internal and external Satisfactory	Centre signage internal and external Poor	Centre signage internal and external Very Poor	Centre signage internal and external N/A
Activity charge / fee	Activity charge / fee Excellent	Activity charge / fee Very Good	Activity charge / fee Satisfactory	Activity charge / fee Poor	Activity charge / fee Very Poor	Activity charge / fee N/A
Range of activities /course programming	Range of activities /course programming Excellent	Range of activities /course programming Very Good	Range of activities /course programming Satisfactory	Range of activities /course programming Poor	Range of activities /course programming Very Poor	Range of activities /course programming N/A
Availability of equipment	Availability of equipment Excellent	Availability of equipment Very Good	Availability of equipment Satisfactory	Availability of equipment Poor	Availability of equipment Very Poor	Availability of equipment N/A
Accessibility for my specific needs	Accessibility for my specific needs Excellent	Accessibility for my specific needs Very Good	Accessibility for my specific needs Satisfactory	Accessibility for my specific needs Poor	Accessibility for my specific needs Very Poor	Accessibility for my specific needs N/A
Quality of flooring in the sports hall	Quality of flooring in the sports hall Excellent	Quality of flooring in the sports hall Very Good	Quality of flooring in the sports hall Satisfactory	Quality of flooring in the sports hall Poor	Quality of flooring in the sports hall Very Poor	Quality of flooring in the sports hall N/A
Quality of lighting in the sports hall	Quality of lighting in the sports hall Excellent	Quality of lighting in the sports hall Very Good	Quality of lighting in the sports hall Satisfactory	Quality of lighting in the sports hall Poor	Quality of lighting in the sports hall Very Poor	Quality of lighting in the sports hall N/A
Quality of equipment	Quality of equipment Excellent	Quality of equipment Very Good	Quality of equipment Satisfactory	Quality of equipment Poor	Quality of equipment Very Poor	Quality of equipment N/A
Temperature of the water in the swimming pool	Temperature of the water in the swimming pool Excellent	Temperature of the water in the swimming pool Very Good	Temperature of the water in the swimming pool Satisfactory	Temperature of the water in the swimming pool Poor	Temperature of the water in the swimming pool Very Poor	Temperature of the water in the swimming pool N/A
Water quality in the swimming pool	Water quality in the swimming pool Excellent	Water quality in the swimming pool Very Good	Water quality in the swimming pool Satisfactory	Water quality in the swimming pool Poor	Water quality in the swimming pool Very Poor	Water quality in the swimming pool N/A
Swimming pool slides/activities	Swimming pool slides/activities Excellent	Swimming pool slides/activities Very Good	Swimming pool slides/activities Satisfactory	Swimming pool slides/activities Poor	Swimming pool slides/activities Very Poor	Swimming pool slides/activities N/A
Number of people in the pool	Number of people in the pool Excellent	Number of people in the pool Very Good	Number of people in the pool Satisfactory	Number of people in the pool Poor	Number of people in the pool Very Poor	Number of people in the pool N/A
Cleanliness of changing areas / toilets	Cleanliness of changing areas / toilets Excellent	Cleanliness of changing areas / toilets Very Good	Cleanliness of changing areas / toilets Satisfactory	Cleanliness of changing areas / toilets Poor	Cleanliness of changing areas / toilets Very Poor	Cleanliness of changing areas / toilets N/A
Locker Provision	Locker Provision Excellent	Locker Provision Very Good	Locker Provision Satisfactory	Locker Provision Poor	Locker Provision Very Poor	Locker Provision N/A
Cleanliness of activity spaces	Cleanliness of activity spaces Excellent	Cleanliness of activity spaces Very Good	Cleanliness of activity spaces Satisfactory	Cleanliness of activity spaces Poor	Cleanliness of activity spaces Very Poor	Cleanliness of activity spaces N/A
Overall cleanliness	Overall cleanliness Excellent	Overall cleanliness Very Good	Overall cleanliness Satisfactory	Overall cleanliness Poor	Overall cleanliness Very Poor	Overall cleanliness N/A
Helpfulness of reception staff	Helpfulness of reception staff Excellent	Helpfulness of reception staff Very Good	Helpfulness of reception staff Satisfactory	Helpfulness of reception staff Poor	Helpfulness of reception staff Very Poor	Helpfulness of reception staff N/A
Helpfulness/support of other staff	Helpfulness/support of other staff Excellent	Helpfulness/support of other staff Very Good	Helpfulness/support of other staff Satisfactory	Helpfulness/support of other staff Poor	Helpfulness/support of other staff Very Poor	Helpfulness/support of other staff N/A
Standard of coaching / instruction	Standard of coaching / instruction Excellent	Standard of coaching / instruction Very Good	Standard of coaching / instruction Satisfactory	Standard of coaching / instruction Poor	Standard of coaching / instruction Very Poor	Standard of coaching / instruction N/A
Value for money of activities	Value for money of activities Excellent	Value for money of activities Very Good	Value for money of activities Satisfactory	Value for money of activities Poor	Value for money of activities Very Poor	Value for money of activities N/A
Quality of food and drink	Quality of food and drink Excellent	Quality of food and drink Very Good	Quality of food and drink Satisfactory	Quality of food and drink Poor	Quality of food and drink Very Poor	Quality of food and drink N/A
Value for money for food and drink	Value for money for food and drink Excellent	Value for money for food and drink Very Good	Value for money for food and drink Satisfactory	Value for money for food and drink Poor	Value for money for food and drink Very Poor	Value for money for food and drink N/A
Overall quality of service	Overall quality of service Excellent	Overall quality of service Very Good	Overall quality of service Satisfactory	Overall quality of service Poor	Overall quality of service Very Poor	Overall quality of service N/A

Any further comments

Question Title

* 5. How likely are you to recommend the leisure facility to a friend or colleague? Very likely 10 to very unlikely 1

Question Title

* 6. Are there any reasonable adjustments to the centre/equipment/courses/quiet room/quiet sessions that we should consider to improve your ease of use / enjoyment of using the facility?

Question Title

* 7. What is your gender?

Male

Female

Neither

Combination

Other

Do not wish to say

Question Title

* 8. What is your age range?

Under 18 years old

18 - 24 years

25 - 34 years

35 - 44 years

45 - 54 years

55 - 64 years

65 - 74 years

75 years or above

Do not wish to say

Question Title

* 9. Thank-you for completing the survey.
If you do not wish to enter the competition, please select Done.

I understand that by providing my name and address in order to enter the competition that I am entering into a contract with Causeway Coast and Glens Borough Council.
I understand that if I am randomly selected as the competition winner I agree that one picture may be taken of me for advertising purposes to be used on a variety of Social Media feeds and in Local Newspaper articles. The promotional information will include my name along with information about the centre and its activities.
I understand that my personal information (picture and name) will be held securely on Councils computer system and used for promotion/advertising purposes only for a period of one month after which it will be deleted from their computer system and all social media feeds.
I understand that as a member my personal details will be held for the duration of my membership and only used for membership purposes.

For your chance to win a year’s free membership please complete your details below and accepting the terms and conditions above:

Name:

Telephone Number:

Email Address: