The Laser and Aesthetic Clinic - Questionnaire

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* 1. When you contacted the clinic, was the telephone answered in the correct way? For example 'The Laser and Aesthetic Clinic, how can I help?'

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* 2. How long did you have to wait for the call to be answered?

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* 3. How well did the member of staff answer your questions?

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* 4. How convenient was the appointment time you were given?

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* 5. On your most recent visit, were you greated appropriately? (asked whom you were seeing/ appointment time/ what treatment)

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* 6. On your most recent visit, was the clinic clean and tidy? (reception area /toilets)

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* 7. If you had to spend time in the waiting room before you saw someone for your appointment, were you offered a drink?

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* 8. Typically, how long do you have to wait when you come in for an appointment at the clinic?

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* 9. During your most recent visit, were staff helpful and approachable?

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* 10. Do you have any other comments, questions, or concerns?

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