First Point of Contact Questionnaire The Laser and Aesthetic Clinic - Questionnaire Question Title * 1. When you contacted the clinic, was the telephone answered in the correct way? For example 'The Laser and Aesthetic Clinic, how can I help?' Yes No If No, how was the call answered? OK Question Title * 2. How long did you have to wait for the call to be answered? Answered immediately Answered shortly Answered after more then 3 rings Not answered at all comment OK Question Title * 3. How well did the member of staff answer your questions? Extremely well Somewhat well Not so well Not well at all Leave a comment OK Question Title * 4. How convenient was the appointment time you were given? Extremely convenient Very convenient Not so convenient Not at all convenient comment OK Question Title * 5. On your most recent visit, were you greated appropriately? (asked whom you were seeing/ appointment time/ what treatment) Yes No comment OK Question Title * 6. On your most recent visit, was the clinic clean and tidy? (reception area /toilets) Yes No comment OK Question Title * 7. If you had to spend time in the waiting room before you saw someone for your appointment, were you offered a drink? Always Sometimes Usually No comment OK Question Title * 8. Typically, how long do you have to wait when you come in for an appointment at the clinic? Seen straight away Less then 5 minutes 5 - 10 minutes 10 - 15 minutes 15 minutes or more Other (please specify) OK Question Title * 9. During your most recent visit, were staff helpful and approachable? Yes, definitely Yes, somewhat No Other (please specify) OK Question Title * 10. Do you have any other comments, questions, or concerns? OK DONE