Kinship Care Advice Service for Scotland Survey

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* 2. Name of Citizens Advice Bureau you visited or the Kinship Care Regional Officer you contacted

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* 3. Overall, how satisfied were you with the Kinship Care Advice Service for Scotland?

Very Satisfied

Satisfied

Neither satisfied not dissatisfied

Dissatisfied

Very dissatisfied

Any Other comments

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* 4. How did you find out about the Kinship Care Advice Service for Scotland?

Social worker

Healthcare worker - eg GP, Health Visitor

Relative/Friend

Advocacy service or support group

Citizens Advice Bureau Adviser

Leaflet or notice board

Website

Other

Other (please specify)

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* 5. How easy was it for you to make contact with the Kinship Care Advice Service for Scotland?

Very Easy

Easy

Neither easy nor difficult

Difficult

Very difficult

If you had difficulties accessing the service, what were there?

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* 6. In general, were you satisfied with the time taken for the Kinship Care Advice Service for Scotland to get back to you when you contacted them?

Yes

If no, why was this?

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* 7. What support did you get? Please tick as many as are relevant.

A benefit check and information about your entitlement to financial support (ie kinship care allowance or UK benefits)

Help to write letters and make phone calls

Support to attend a meeting

Help to understand information from a social worker or other professional

Information about your rights and responsibilities as a kinship carer

Other (please specify)

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* 8. Do you feel the support you received from the Kinship Care Advice Service for Scotland helped to resolve the issues that you had? Please tick all that apply.

Yes, helped to fully resolve my issue(s) with the local authority/benefits agency

No, did not help to resolve my issue(s) with the local authority/benefits agency

Does not apply to my situation

Other (please specify)

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* 9. Did the Kinship Care Advice Service for Scotland help you to resolve any other issues. Please state what these issues were

Yes

Other issues the Kinship Care Advice Service for Scotland helped to resolve

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* 10. Thinking about the advice or support you were given, what difference has it made to your:

	Improved	No change	Got worse	Not applicable	Prefer not to answer
Peace of mind and wellbeing	Peace of mind and wellbeing Improved	Peace of mind and wellbeing No change	Peace of mind and wellbeing Got worse	Peace of mind and wellbeing Not applicable	Peace of mind and wellbeing Prefer not to answer
Ability to help yourself	Ability to help yourself Improved	Ability to help yourself No change	Ability to help yourself Got worse	Ability to help yourself Not applicable	Ability to help yourself Prefer not to answer
Ability to manage your money	Ability to manage your money Improved	Ability to manage your money No change	Ability to manage your money Got worse	Ability to manage your money Not applicable	Ability to manage your money Prefer not to answer
Access to Kinship Care Allowance	Access to Kinship Care Allowance Improved	Access to Kinship Care Allowance No change	Access to Kinship Care Allowance Got worse	Access to Kinship Care Allowance Not applicable	Access to Kinship Care Allowance Prefer not to answer
Access to other benefits	Access to other benefits Improved	Access to other benefits No change	Access to other benefits Got worse	Access to other benefits Not applicable	Access to other benefits Prefer not to answer
Mental and physical health	Mental and physical health Improved	Mental and physical health No change	Mental and physical health Got worse	Mental and physical health Not applicable	Mental and physical health Prefer not to answer
Understanding about Kinship Care and your rights	Understanding about Kinship Care and your rights Improved	Understanding about Kinship Care and your rights No change	Understanding about Kinship Care and your rights Got worse	Understanding about Kinship Care and your rights Not applicable	Understanding about Kinship Care and your rights Prefer not to answer
Access to other local supports	Access to other local supports Improved	Access to other local supports No change	Access to other local supports Got worse	Access to other local supports Not applicable	Access to other local supports Prefer not to answer

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* 11. Would you recommend the Kinship Care Advice Service for Scotland to others

Yes

Any comments

Kinship Care Advice Service for Scotland

Feedback from kinship carers

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* 1. Name of;local authority area (ie Aberdeenshire, West Lothian etc)

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* 2. Name of Citizens Advice Bureau you visited or the Kinship Care Regional Officer you contacted

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* 3. Overall, how satisfied were you with the Kinship Care Advice Service for Scotland?

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* 4. How did you find out about the Kinship Care Advice Service for Scotland?

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* 5. How easy was it for you to make contact with the Kinship Care Advice Service for Scotland?

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* 6. In general, were you satisfied with the time taken for the Kinship Care Advice Service for Scotland to get back to you when you contacted them?

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* 7. What support did you get? Please tick as many as are relevant.

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* 8. Do you feel the support you received from the Kinship Care Advice Service for Scotland helped to resolve the issues that you had? Please tick all that apply.

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* 9. Did the Kinship Care Advice Service for Scotland help you to resolve any other issues. Please state what these issues were

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* 10. Thinking about the advice or support you were given, what difference has it made to your:

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* 11. Would you recommend the Kinship Care Advice Service for Scotland to others