Citizens Advice Oxford - Potential Client Survey

Do you need advice? Survey for people using Food Larders, Food Banks or needing emergency support in

Citizens Advice Oxford provides free advice on issues such as claiming benefits, emergency grants, reducing and managing debt, housing problems, and managing money.

We know the cost-of-living crisis is causing problems for many people in Oxford. We are thinking about working in partnership with Oxford Mutual Aid, Community Larder and CEF to reach and support as many people who are struggling with money as possible.

In this new service, our workers and volunteers would attend food banks and food larders in Oxford to provide initial advice and help people access the support they need.

We’d like your help to understand if there is a need for this service. If you think you might use it, please complete this survey to tell us about the issues you are facing and what help would be most useful. Your answers are confidential and will help us plan our new service.

Question Title

* 1. Please tell us which of the following applies to you (please tick all that apply):

I use or have used a food larder – such as at West Oxford or Cuttleslowe Community Centres

I use or have used a food bank – such as at St Francis Church or through Oxford Mutual Aid

I have received or requested an Emergency Household Support Grant

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* 2. Please tell us if you think you may need advice with any of the following:

Claiming benefits

Increasing income/reducing expenditure

Reducing or managing debt

Managing on a budget

Resolving housing problems

Employment problems

Anything else (please say)

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* 3. Please tell us which of the following challenges apply to you (tick all that apply):

I am struggling to afford to pay my bills

I am facing increased stress/anxiety

I don’t know where to get advice/help

I find it hard to travel to get support

It is hard to access help online/by phone

I am struggling to afford food

There are more arguments at home

I have had benefit claims turned down unfairly

My health has got worse because of worry

Anything else (please say)

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* 4. Which of the following locations would be best for you to receive advice:

West Oxford Community Centre

St Francis Church

By phone/online

Cutteslowe Community Centre

Wesley Memorial Hall, Central Oxford

Other (please specify)

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* 5. If you feel able, please tell us here (anything you write is anonymous). It would help us to understand how money worries are affecting you or your family:

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* 6. Is there anything else you would like to say that you think might be useful in planning our new service?

This survey is to help Citizens Advice Oxford plan a new service.

If you need help now, and live in Oxford City, please email us or request a call back www.citizensadviceoxford.org.uk/get-advice/email-us/

Alternatively, please call us on 0808 278 0909