BT's Order Tracker has recently been updated and we’d love to get your input on what you think, as well as what features you would like to see in the future, and most importantly what should be improved!

This is an exploratory survey, and all responses and comments will be passed onto the Order Tracker team.

All your responses will remain anonymous, so please be as honest as your like. We really value your feedback and time on this to help us to improve our customer experience. The survey shouldn’t take more than a few minutes to complete.

Thank you.

* 1. Which age group are you in?

* 2. In relation to your most recent visit to the Order Tracker, what did you use it for? (Please tick all that apply)

* 3. How did you become aware of, or get sent to the Order Tracker?

* 4. Did the Order Tracker present relevant and correct information?

* 5. Was the language used on the Order Tracker clear and easy to understand?

* 6. If you experienced any delays with your order, were you satisfied with the level of detail provided?

* 7. If you changed any aspect of your order online (for example, change appointment of engineer) did you find this simple to do online?

* 8. If no to the above question, what would make you feel more comfortable about changing aspects of your order online rather than from calling BT?

* 9. Did you try to track your equipment online?

* 10. If yes, can you please provide us feedback on your experience and what we could do to improve on this?

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