Healthwatch Harrow are becoming increasing aware of issues for Harrow residents in accessing GP surgeries and Dental practices. 

Whilst we all appreciate the impact of COVID-19 and the need to reduce face to face contact, it is also important that the rights of patients are considered.

We would like to hear about your experiences of accessing health and social care services and get your views on the impact of accessing these services remotely/online. That includes digitally or by telephone, focusing on access to GP surgeries and NHS Dental practices. Please also share with us your ethnicity, age and sex as we need to understand any particular issues that might relate to specific communities.

We will share your anonymous feedback with providers and those that commission the services such as the local Clinical Commissioning Group and Harrow Council, this will help them to ensure that the services respond to what people need locally. We will also provide a report summarising our findings.

If you would like any assistance in completing the survey or would like it in another format, please contact us at info@healthwatchharrow.co.uk or call us on 020 3432 2889.

All responses are anonymous. Thank you for your contribution.

Your Voice, Your Harrow - have your say on local health and social care services.

The closing date for this survey 31st December 2020.
About you

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* 1. Age - What is your age group?

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* 2. Disability - Do you consider yourself to have a disability or long-term condition?

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* 3. Disability - If you said yes, please tell us about your disability / condition (you can choose one or more answers).

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* 4. Ethnic origin - What is your ethnic origin?

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* 5. Religion - What is your religion?

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* 6. Carer status - Are you a carer for a vulnerable person?

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* 7. Sex - Are you?

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* 8. Gender - Is your gender identity the same as the gender you were assigned at birth? (If you identify as transgender or transsexual, please select ‘No’)

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* 9. Sexual orientation - Are you?

Access to your GP Surgery

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* 10. Please confirm your GP Surgery:

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* 11. How easy is it to get an appointment with a doctor – since the pandemic (from March 2020)?

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* 12. If difficult what was the issue? Please mark all that apply.

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* 13. How did you contact your GP Practice during the pandemic (from March 2020)? Please mark all that apply.

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* 14. If the GP contacted, you – how did they do this?

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* 15. Do you feel confident accessing the services at your GP practice by the following methods? Please mark all that apply.

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* 16. How satisfied were you with the outcome of your contact with the GP practice?

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* 17. Do you have access to the following? Please mark all that apply.

Your Access to an NHS Dentist

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* 18. Are you registered with an NHS Dentist?

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* 19. How easy is it to get an appointment with a Dentist – during the pandemic (from March 2020)?

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* 20. Was your appointment for an emergency?

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* 21. If yes, how easy was it to get an emergency appointment with the Dentist?

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* 22. How did you make an appointment with your Dentist during the pandemic (from March 2020)? Please mark all that apply.

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* 23. Have you struggled to access a dental service with pain or problems in the last 12 months?

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* 24. When did you last visit the service?

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* 25. Are you pleased with the overall treatment you receive from your dental practice?

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* 26. Who is your dentist?

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