Glen Oaks Housing Association - Rent Consultation 2020/2021

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* 1. Considering the need to balance the level of service and affordability for tenants, please choose one of the following options:

Option 1: 2.6% (Based on RPI plus 0.5%)

This would allow us to continue to deliver our mainstream services. We would need to curtail activities provided by our Go Connect project. You would see a reduction in our Community Activities.

Option 2: 2.8% (Based on RPI plus 0.7%)

This would mean we would be able to continue to deliver mainstream services and offer some of the additional services that are provided through the Go Connect Project.

Please Note: Our service charges are set from the actual cost of the service being delivered. Service charges pay for stair cleaning and bulk refuse pull through. The total cost of the contract is divided by the number of tenants who receive the service and we then add the service charge to the rent account of those tenants. We also offer a garden maintenance scheme which is an optional service.

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* 2. Taking into account your accommodation and the services you receive, to what extent do you think that the rent for your property represents good or poor value for money?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

Don't know / no opinion

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* 3. Please tell us why (regarding your answer to question 2):

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* 4. Do you have any suggestions for any improvements we could make in the services we deliver?

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* 5. If you would like a personal reply to any of the comments you’ve made on this form, please add your contact information below and we’ll be in touch:

Name:

Address:

Telephone:

Email:

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* 6. For future rent consultation information, please tell us your preferred method of communication:

Letter

On our website

On our Facebook page

Face to face event

Other (please specify)

The consultation ends on Wednesday 18 December 2019 - please let us know what you think of our proposals by returning this form as soon as possible.