Wirral University Teaching Hospital recognises that carers and relatives play a vital role in the care of patients with dementia. We are undertaking this survey to gain feedback about your experience of the support that was provided to you at Wirral University Teaching Hospital.

Your responses will be treated confidentially and will be used to improve the service we provide.

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* 1. Are you:

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* 2. Thinking specifically about your experience on this ward have you felt supported regarding the patients care?

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* 3. Has the patient received a 'This is Me' booklet?

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* 4. If yes, is this the first time you have completed 'This is Me'?

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* 5. Do you think the 'This is Me' booklet is useful?

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* 6. Do you think the 'This is Me' booklet is being used effectively by the ward staff?

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* 7. Were you involved as much as you wanted to be with the patients care during their time on the ward?

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* 8. Did you have confidence in staff on the ward?

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* 9. Were you kept fully informed by the ward staff?

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* 10. Were you involved and prepared for the discharge of your friend or relative as much as you wanted to be?

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* 11. Were you given enough opportunity to ask questions ?

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* 12. On a scale of 1-5 ,where 1 = poor and 5 = excellent, how would you rate the level of communication between you and the staff on the ward?

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* 13. Please comment below on any areas of good pratice you noticed during your experience on this ward.

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* 14. Please comment on any improvements you feel are needed.

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* 15. If there are any comments you would like to make please state them below.

Thank you for taking the time to complete this survey.

 We value carers views,  in particlar regarding  communication and discharge planning, we are equally keen to hear how we can improve care for patients with dementia. If you would like to share your experiences, raise concerns or need support,  please email the Matron for Dementia, M.Davies7@nhs.net   

 

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