BULKY BOB’S CUSTOMERS

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* 1. Which service did you use?

LIVERPOOL - Bulky Bob’s Household collections

OLDHAM- Bulky Bob’s Household collections

Bulky Bob's for Business

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* 2. How did you find our service?

Internet

Referred by a friend

Existing customer

Other

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* 3. Did you know BB’s is a registered charity and social business?

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* 4. Please rate your overall experience

Excellent

Good

Average

Below average

Poor

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* 5. Do you have any suggested improvements?

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* 6. How easy was it to book the service?

Very easy

Okay

Difficult

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* 7. How likely are you to use this service again?

Very likely

Quite likely

Unlikely

I would not use this service again

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* 8. How likely are you to refer a friend?

Very likely

Quite likely

Unlikely

I would not refer this service again

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* 9. How was the service provided by our drivers?

Excellent

Good

Okay

Poor

Very poor

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* 10. Why did you choose your answer?

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* 11. Did you experience any negative impacts as result of using the service?

Yes

If yes, please tell us more

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* 12. If you didn't use Bulky Bob's, what would you have done with your furniture?

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* 13. Would you like to be kept up to date with Bulky Bob’s news and offers going forward?

Yes

BULKY BOB’S CUSTOMERS

Question Title

* 1. Which service did you use?

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* 2. How did you find our service?

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* 3. Did you know BB’s is a registered charity and social business?

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* 4. Please rate your overall experience

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* 5. Do you have any suggested improvements?

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* 6. How easy was it to book the service?

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* 7. How likely are you to use this service again?

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* 8. How likely are you to refer a friend?

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* 9. How was the service provided by our drivers?

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* 10. Why did you choose your answer?

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* 11. Did you experience any negative impacts as result of using the service?

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* 12. If you didn't use Bulky Bob's, what would you have done with your furniture?

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* 13. Would you like to be kept up to date with Bulky Bob’s news and offers going forward?

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* 14. If you answered yes to Q13, please provide an email address