Covid-19 has caused changes to the way you access healthcare over the last few months. It will continue to have an impact and we will not return to normal this year. This short survey is to help us better understand your experience so far, so that we can plan better for the future – we want to know how to improve so do be honest about difficulties.

We apologise that this survey can only be completed electronically. If you know someone who would like to complete this survey who does not have access to the internet then that person could speak on the telephone to someone else who completes it on their behalf. Alternatively the survey can be printed, completed and scanned to broccg.patientquery@nhs.net

Please remember, your GP surgery continues to be open as per normal working hours. Doctors, nurses and other staff are waiting and ready to help you if needed. The main thing that has changed is that all appointment requests are first discussed by telephone or online consultations. So please do not delay seeking help if you are worried about your health. Call your surgery or visit their website to make contact.

Please submit your survey answer by 17 August 2020. If you have any queries regarding this survey, would like to stay involved in our work and join our Bromley patient network, please email broccg.patientquery@nhs.net



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* 1. Are you affected by or living with a long-term health condition (such as high blood pressure, arthritis or others)? if yes please tell which in the box 'other' below

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* 2. Have you delayed seeking help for a health condition because of worries about Coronavirus/Covid-19?

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* 3. Have the last few months in lockdown affected your physical health? (If you wish please write further details under other)

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* 4. Have the last few months in lockdown affected your mental health? (If you wish please write further details under other)

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* 5. If you, or someone else in your behalf accessed help from a GP practice in the last 3 months, how did it go?

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* 6. If you have not made contact with your GP practice in the last 3 months was it because you

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* 7. Please choose how much you agree with the following specific statements about your GP practice experience in the last 3 months

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree N/A
Booking to speak to someone was easy
I was pleased with the choice offered to me of who I was able to speak to
I found consulting through a phone call went well
I found consulting through video went well
I found consulting through online communication (econsult) went well
I found the use of text messaging useful
I found how I received my prescription helpful

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* 8. During lockdown, did you get help for your health and wellbeing from someone other than your GP practice? If so please indicate all who helped (If required please select more than 1)

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* 9. What have you noticed about your GP services that has been different that you would like to continue over the next 12 months?

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* 10. What have you noticed about your GP services that has been different that you would like NOT to continue over the next 12 months?

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* 11. Is there something that your GP Practice could be offering you in the next 12 months that you believe is not being offered at present?
We cannot promise to deliver everything but please tell us your idea

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* 12. How would you like to see your GP practice work better with other health and community teams?

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* 13. Are there any other aspects of your experience in the last 3 months you would like us to know about?

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* 15. The next few questions will help us to understand if we are reaching different communities across Bromley.  You will not be identified by completing this section.  These questions are optional but completion will help us.

What is your Gender?

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* 16. What is your age?

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* 17. What is your ethnic group?

(Choose an option that best describes your ethnic group or background)

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* 18. What is your legal marital or same sex civil partnership status? 

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* 19. Are you pregnant or given birth in the last 26 weeks? 

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* 20. Do you consider yourself to have a disability? 

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* 21. Have you gone through any part of a process, or do you intend to bring your physical appearance and/or your gender role, more in line with your gender identity?  This could include changing your name, appearance and the way you dress, taking hormones or having gender confirming surgery? 

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* 22. What is your religion or belief?

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* 23. Which of the following options best describes your sexuality? 

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* 24. Healthwatch Bromley hold weekly virtual community meetings to capture views on health and care services in Bromley.  Everyone is welcome.  More information is available at www.healthwatchbromley.co.uk 

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