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Satisfaction Survey

Please take seven minutes to complete our rail customer satisfaction survey and help us deliver, maintain, and improve our services to accommodate your needs. All your responses will be treated in the strictest confidence and are voluntary. You will automatically enter our prize draw to be one of ten lucky winners each to receive £30 worth of Shopping Vouchers.

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* 1. Where did you obtain the survey? Tick one box only

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* 2. With new daily strict cleansing of train units and distancing measures in place on train units, will this help to make you feel more confident to travel by train?

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* 3. If new strict cleaning/ deep cleansing and distancing measures does not help you please state what additional measures would help you to feel more confident to travel by train?  

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* 4. Please name the railway station where you will leave this train?

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* 5. Please name the railway station where you were given this survey, or the railway station that you boarded the train if you were already travelling.

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* 6. How often do you travel on the Borderlands Railway Line (Wrexham - Bidston Line)? Tick one box  only 

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* 7. What is the most frequent purpose of your trip when using the Borderlands Railway Line?   Tick one box only

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* 8. How satisfied or dissatisfied are you with the overall level of service and facilities from the Borderlands Railway Line?                                            

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* 9. Thinking of your time at the railway station you named in Question 4, how satisfied or dissatisfied are you with the following? 

  Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied N/A or do not know
Connections with other modes of public Transport
Facilities for car parking
Facilities for bicycle parking
Provision of information about train times and Platforms
Cleanliness of rail station facilities
Easy to use and accessible complaint handling  mechanisms
Upkeep and repair of station buildings and platforms
Your personal security at the station

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* 10. What is your Home postcode?  (Used only for travel pattern area research) 

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* 11. If an earlier train operated before the existing 08:30 arrival Monday to Saturday at Wrexham station was available, would you be interested in using the additional earlier service?

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* 12. Are you satisfied with the following Sunday start times of Train services on the Borderlands Railway Line?

  Yes No  N/A Do not know
Wrexham 08.41
Bidston 09.57

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* 13. Are you satisfied with the 17:45 departure from Bidston, would an earlier 17:35 departure still be sufficient to allow commuters time to connect from places of work?                                       

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* 14. “Does Your employment/working role involve either agile or home working?                                    

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* 15. Please suggest any community organisation, group or charity that you propose would benefit from working with the Borderlands Line railway partnership:

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* 16. Did you know that the Borderlands Railway Line connects Wales with Merseyside, with access to Welsh countryside, National Cycle Network (NCN) to the All Wales Coastal Path and retail centres such as Liverpool One and Eagles Meadow? Tick one box only

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* 17. Please use the space below for any further comments or suggestions you would like to make about the Borderlands Railway Line

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* 18. Would you like to be included in a Prize Draw for £30 of shopping vouchers? If yes, then enter your name and telephone number or email address

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