BOATYARD: Customer Feedback Questionnaire

Introduction

We are constantly looking to improve our services at Cowes Harbour Services Boatyard and the best people to tell us how we are doing are you, our customers. Could we please ask you to take a couple of minutes to let us know about your most recent experience here.

Question Title

* 1. At the time of booking:

	Yes	No
We were easy to contact	We were easy to contact Yes	We were easy to contact No
We were able to fulfil all your requirements	We were able to fulfil all your requirements Yes	We were able to fulfil all your requirements No
We clearly explained service options and costs	We clearly explained service options and costs Yes	We clearly explained service options and costs No

Other comments on booking:

Question Title

* 2. About our staff:

	Yes	No
Staff were professional	Staff were professional Yes	Staff were professional No
Staff were knowledgeable	Staff were knowledgeable Yes	Staff were knowledgeable No
Staff were courteous	Staff were courteous Yes	Staff were courteous No

Other comments about our staff:

Question Title

* 3. About our facilities:

	Excellent	Very Good	Good	Acceptable	Poor	N/A
Electricity and water supplies	Electricity and water supplies Excellent	Electricity and water supplies Very Good	Electricity and water supplies Good	Electricity and water supplies Acceptable	Electricity and water supplies Poor	Electricity and water supplies N/A
Waste disposal arrangements	Waste disposal arrangements Excellent	Waste disposal arrangements Very Good	Waste disposal arrangements Good	Waste disposal arrangements Acceptable	Waste disposal arrangements Poor	Waste disposal arrangements N/A
Toilets and showers	Toilets and showers Excellent	Toilets and showers Very Good	Toilets and showers Good	Toilets and showers Acceptable	Toilets and showers Poor	Toilets and showers N/A

Other comments on site facilities:

Question Title

* 4. About our services:

	Excellent	Very Good	Good	Acceptable	Poor	N/A
Boat handling	Boat handling Excellent	Boat handling Very Good	Boat handling Good	Boat handling Acceptable	Boat handling Poor	Boat handling N/A
Maintenance services	Maintenance services Excellent	Maintenance services Very Good	Maintenance services Good	Maintenance services Acceptable	Maintenance services Poor	Maintenance services N/A
Yard's overall performance	Yard's overall performance Excellent	Yard's overall performance Very Good	Yard's overall performance Good	Yard's overall performance Acceptable	Yard's overall performance Poor	Yard's overall performance N/A

Other comments on our services

Question Title

* 5. Value for money:

	Excellent	Above Average	Average	Below Average	Poor	N/A
Yard charges	Yard charges Excellent	Yard charges Above Average	Yard charges Average	Yard charges Below Average	Yard charges Poor	Yard charges N/A
Yard maintenance services	Yard maintenance services Excellent	Yard maintenance services Above Average	Yard maintenance services Average	Yard maintenance services Below Average	Yard maintenance services Poor	Yard maintenance services N/A
Overall yard value for money	Overall yard value for money Excellent	Overall yard value for money Above Average	Overall yard value for money Average	Overall yard value for money Below Average	Overall yard value for money Poor	Overall yard value for money N/A

Other comments on value for money:

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* 6. What could we do to improve your experience next time you come to the Boatyard?

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* 7. Will you be returning to use the Boatyard again?

Yes

Don't know

If no, please tell us why not:

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* 8. How likely is it that you would recommend Cowes Harbour Services Boatyard to a friend or colleague?

Not at all likely

Extremely likely

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* 9. If you would like us to contact you about your feedback, please leave your contact details.

Name

Vessel name

Email Address

Phone Number