Cherwell District Council and South Northants Council are working to ensure that residents are receiving the best service and advice possible regarding Housing Benefit and Council Tax Reduction. They are also working to ensure that residents are able to deal with any upcoming changes to the welfare system.

It would be really helpful if you could take 10 minutes to fill in this survey to give us your views on the service you receive and how we can ensure that any changes are communicated and dealt with in the most appropriate manner.

Please answer each question by ticking the boxes or answering in the space provided.

You do not need to give your name and the information we collect will only be used to help us improve our services and make sure that our residents are kept informed about any changes to the welfare system.
For more information please email hbctr@southnorthants.gov.uk (for SNC) OR benefits@cherwell-dc.gov.uk (for CDC)

Which district do you live in?

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* 1. Which district do you live in?

Are you happy with the service you receive?

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* 2. Are you happy with the service you receive?

If yes, what are we doing well?

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* 3. If yes, what are we doing well?

If not, why? How can we improve?

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* 4. If not, why? How can we improve?

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