Babcock - How are we doing?

Thank you for participating in our survey about your experience at Babcock today. We pride ourselves on excellent customer service and safe operations at all times. Your feedback will help us continue to improve the service we offer. This survey should take no longer than five minutes to complete.

The information you give us will be treated with the strictest of confidence and in accordance with the market research code of conduct. It will not be passed on to any other party and any personal details you provide will not be used to identify you or used in any sales or marketing activity. The first few questions will help us to get to know you a bit better to make sure we are speaking to people from across the whole spectrum of our offshore customer workforce.

Question Title

* 1. Are you male or female?

Male

Female

Question Title

* 2. What is your age?

17 or younger

18-20

21-29

30-39

40-49

50-59

60 or older

Question Title

* 3. Which Terminal are you flying from today?

Aberdeen Babcock Main Terminal

Aberdeen Babcock Terminal 2

Norwich Babcock Terminal

Blackpool Babcock Terminal

Sumburgh Terminal

Question Title

* 4. How many times have you flown with Babcock (formerly Bond Offshore Helicopters)?

It's my first time

1 - 5 times

6 -10 times

More than 10 times

Question Title

* 5. Approximately what time did you check in today?

Before 0600hrs

0600 -0700hrs

0700 -0800hrs

0800 -0900hrs

0900 -1000hrs

1000 -1100hrs

1100 -1200hrs

1200 -1300hrs

1300 -1400hrs

1400 -1600hrs

After 1600hrs

Question Title

* 6. Approximately how long did you wait to check in today?

Less than 5 mins

5 - 10 mins

10 - 15 mins

15 - 20 mins

More than 20 mins

Question Title

* 7. Based on todays' visit how would you rate the friendliness and professionalism of the Babcock Terminal staff?

	Extremely unfriendly or unprofessional	2	3	4	OK	6	7	8	9	Extremely friendly and professional	N/A
Check-in staff	Check-in staff Extremely unfriendly or unprofessional	Check-in staff 2	Check-in staff 3	Check-in staff 4	Check-in staff OK	Check-in staff 6	Check-in staff 7	Check-in staff 8	Check-in staff 9	Check-in staff Extremely friendly and professional	Check-in staff N/A
Security Staff	Security Staff Extremely unfriendly or unprofessional	Security Staff 2	Security Staff 3	Security Staff 4	Security Staff OK	Security Staff 6	Security Staff 7	Security Staff 8	Security Staff 9	Security Staff Extremely friendly and professional	Security Staff N/A
Catering staff	Catering staff Extremely unfriendly or unprofessional	Catering staff 2	Catering staff 3	Catering staff 4	Catering staff OK	Catering staff 6	Catering staff 7	Catering staff 8	Catering staff 9	Catering staff Extremely friendly and professional	Catering staff N/A
Any other Babcock Staff	Any other Babcock Staff Extremely unfriendly or unprofessional	Any other Babcock Staff 2	Any other Babcock Staff 3	Any other Babcock Staff 4	Any other Babcock Staff OK	Any other Babcock Staff 6	Any other Babcock Staff 7	Any other Babcock Staff 8	Any other Babcock Staff 9	Any other Babcock Staff Extremely friendly and professional	Any other Babcock Staff N/A

Question Title

* 8. How would you rate the following terminal facilities?

	Extremely poor	2	3	4	Fair	6	7	8	9	Excellent	N/A
Cleanliness of the facility	Cleanliness of the facility Extremely poor	Cleanliness of the facility 2	Cleanliness of the facility 3	Cleanliness of the facility 4	Cleanliness of the facility Fair	Cleanliness of the facility 6	Cleanliness of the facility 7	Cleanliness of the facility 8	Cleanliness of the facility 9	Cleanliness of the facility Excellent	Cleanliness of the facility N/A
Internet/WIFI Facilities (if applicable)	Internet/WIFI Facilities (if applicable) Extremely poor	Internet/WIFI Facilities (if applicable) 2	Internet/WIFI Facilities (if applicable) 3	Internet/WIFI Facilities (if applicable) 4	Internet/WIFI Facilities (if applicable) Fair	Internet/WIFI Facilities (if applicable) 6	Internet/WIFI Facilities (if applicable) 7	Internet/WIFI Facilities (if applicable) 8	Internet/WIFI Facilities (if applicable) 9	Internet/WIFI Facilities (if applicable) Excellent	Internet/WIFI Facilities (if applicable) N/A
Catering Facilities	Catering Facilities Extremely poor	Catering Facilities 2	Catering Facilities 3	Catering Facilities 4	Catering Facilities Fair	Catering Facilities 6	Catering Facilities 7	Catering Facilities 8	Catering Facilities 9	Catering Facilities Excellent	Catering Facilities N/A
Smoking Facilities	Smoking Facilities Extremely poor	Smoking Facilities 2	Smoking Facilities 3	Smoking Facilities 4	Smoking Facilities Fair	Smoking Facilities 6	Smoking Facilities 7	Smoking Facilities 8	Smoking Facilities 9	Smoking Facilities Excellent	Smoking Facilities N/A

Question Title

* 9. Have you flown with any other offshore helicopter operator in the last 12 months?

Yes

Question Title

* 10. If yes how would you rate your overall Babcock experience when compared to other operators?

	Far less positive an experience	2	3	4	About the same	6	7	9	Far more positive an experience	8	N/A
Bristows	Bristows Far less positive an experience	Bristows 2	Bristows 3	Bristows 4	Bristows About the same	Bristows 6	Bristows 7	Bristows 9	Bristows Far more positive an experience	Bristows 8	Bristows N/A
CHC	CHC Far less positive an experience	CHC 2	CHC 3	CHC 4	CHC About the same	CHC 6	CHC 7	CHC 9	CHC Far more positive an experience	CHC 8	CHC N/A
NHV	NHV Far less positive an experience	NHV 2	NHV 3	NHV 4	NHV About the same	NHV 6	NHV 7	NHV 9	NHV Far more positive an experience	NHV 8	NHV N/A
Other operators	Other operators Far less positive an experience	Other operators 2	Other operators 3	Other operators 4	Other operators About the same	Other operators 6	Other operators 7	Other operators 9	Other operators Far more positive an experience	Other operators 8	Other operators N/A

Question Title

* 11. How would you rate Babcock's communications with you?

Poor - They don't tell me what is going on.

Sub-standard - There are occasional updates but I need to ask for information

Good - Regular updates and friendly staff on-hand to answer questions

Excellent - Babcock keeps me well informed as a passenger

Question Title

* 1. Are you male or female?

Question Title

* 2. What is your age?

Question Title

* 3. Which Terminal are you flying from today?

Question Title

* 4. How many times have you flown with Babcock (formerly Bond Offshore Helicopters)?

Question Title

* 5. Approximately what time did you check in today?

Question Title

* 6. Approximately how long did you wait to check in today?

Question Title

* 7. Based on todays' visit how would you rate the friendliness and professionalism of the Babcock Terminal staff?

Question Title

* 8. How would you rate the following terminal facilities?

Question Title

* 9. Have you flown with any other offshore helicopter operator in the last 12 months?

Question Title

* 10. If yes how would you rate your overall Babcock experience when compared to other operators?

Question Title

* 11. How would you rate Babcock's communications with you?

Question Title

* 12. How are we doing? Please share any other comments or suggestions you might have in the box below.