* 1. Overall, how satisfied or dissatisfied are you with our company?

* 2. How well do our products meet your needs?

* 3. How would you rate the quality of the product?

* 4. How responsive have we been to your questions or concerns about our products?

* 5. How likely are you to purchase any of our products again?

* 6. How reliable is the product?

* 7. How easy is it to log a fault on your machine when you call?

* 8. How do you rate our call responst time?

* 9. Do you have any other comments, questions, or concerns?