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* 1. What is your postcode?

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* 2. What is the name of your GP Practice?

Contacting your GP surgery & Booking Appointments

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* 3. How do you contact your GP surgery to book an appointment?

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* 4. How would you prefer to contact your GP to book an appointment?

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* 5. Has your GP surgery ever asked you if you need support/assistance to contact them?

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* 6. Does your GP surgery send you a text/ SMS message to remind you about your appointment?

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* 7. In the past year, have you experienced any difficulties when trying to book routine appointments?

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* 8. In the past year, have you experienced any difficulties when trying to book an urgent same day appointment?

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* 9. In the past year, have you experienced any difficulties when trying to book an out of hours appointment?

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* 10. Prior to the pandemic, which of the following appointment/consultation options had you been offered (tick all you have been offered):

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* 11. Since/during the pandemic, which of the following appointment/consultation options had you been offered (tick all you have been offered):

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* 12. Since/during the pandemic, have you ever asked for a different appointment option to better meet your communications needs?

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* 13. What would now be your preferred appointment option?

Access to interpreters & communication support

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* 14.  Who normally attends appointments with you?

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* 15. Why do you have them attend the appointment with you?

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* 16. Has this need changed since/during the pandemic

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* 17. What type of interpreter services have been arranged for your appointments?

  Pre Pandemic Since/ during the pandemic The same both pre and during the pandemic 
In person interpreter accompany me to appointment
Video interpreting service
No interpreter arranged

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* 18. Who arranged it?

  Pre Pandemic Since/ during pandemic  The same both pre and during the pandemic
Self referral
GP Arranges
Family member/ Friend
Through Hull Deaf Centre
Don't Know
N/A

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* 19. Have you ever had any issue obtaining an interpreter?

  Pre pandemic Since/during pandemic The same both pre and during the pandemic 
Difficulty obtaining face to face interpreter
Difficulty obtaining video interpreter
No difficulties

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* 20. Have you ever been refused an interpreter and asked to source your own interpreter?

  Pre pandemic Since/during pandemic The same both pre and during the pandemic 
Yes
No

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* 21. Have you been told an interpreter could not attend with you?

  Pre pandemic Since/during pandemic The same both pre and during the pandemic
Yes
No

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* 22. Have you had your appointment moved or changed due to lack of interpreter?

  Pre Pandemic  Since/ During pandemic The same both pre and during the pandemic
Yes
No
Attending Appointments

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* 23. Is a working hearing loop system available on the reception desk of your GP surgery?

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* 24. How do staff at your GP surgery let you know when it’s your turn to be seen by the doctor or nurse?

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* 25. Do you ever have difficulties in understanding everything your GP/nurse says?

  Always Never Sometimes
Face to Face appointments
Video appointments
Telephone appointments

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* 26. What do you/would you do if you had difficulties understanding what was said to you?

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* 27. Has your GP surgery offered you any help with communication to understand your consultation?

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* 28. What have been the biggest challenges you have faced in accessing and communication with GP services since the pandemic?

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* 29. What would make access and communication with GP surgeries easier for you?

 Other Contact with your GP surgery

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* 30. How do you order repeat prescriptions from your GP surgery?

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* 31. How do you get test results from your GP surgery?

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* 32. Do you know how to complain about your GP surgery ?

How much do you agree or disagree with the following statements:

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* 33. Receptionists, doctors and nurses who work at my GP surgery understand my deafness and hearing loss

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* 34. Receptionists, doctors and nurses who work at my GP surgery know how to support me

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* 35. Is there anything else you would like to share with us at Healthwatch Hull and Healthwatch East Riding of Yorkshire?

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* 36. Where did you hear about this survey?

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