Inclusive Environments - Access To Commercial Property, Goods, Services and Employment

Disability Specific Access Requirements

It is over 25 years since the launch of the Disability Discrimination Act in 1995, subsequent legislation (The Equality Act 2010) obliges commercial buildings (i.e. shops, restaurants, pub, hotels, health centres, leisure, entertainment, offices, schools etc) and businesses delivering goods, services as well as employers to make reasonable adjustment to facilitate access. Building Regulations and Standards exist to ensure parking, access routes, entrances as well as vertical and horizontal circulation are accessible to those with disability. Despite this there generally still appears insufficient access provision to goods, services and employment in the UK.

This questionnaire has been prepared by Adrian Tagg who is an academic and Chartered Building Surveying it seeks to understand the disability specific requirements for accessing goods, services and employment. It can be completed by a person who is disabled, or their carer The questionnaire is directed to obtain responses from the person who is disabled. It is quite a long survey but it is important to obtain the opinions of those with a physical or mental impairment. This is based on YOUR experience and needs for access concerning:

- Essential Adjustment (your critical needs for access).

- Reasonable Adjustment (your minimal or standard needs for access)

- Desirable Adjustment ("nice to have" access requirements)

- Optional Adjustment or N/A (not necessary or relevant for your disability).

I appreciate your contribution and it is important to collect the best possible data. The long term aim is to use the results of the survey to drive change in commercial attitudes to creating an inclusive environment. Thank you Adrian.

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* 1. What is your gender?

Female

Male

Other / Self Identify (please specify)

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* 2. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 3. Do you have a long term physical or mental impairment (disability) which affects your ability to carry out normal day to day activities?

Yes

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* 4. Please specify the physical or mental impairment (disability) or that of the person you care for (you can choose more than one)

Alzheimer’s / Dementia

Amputee

Ankylosing Spondylitis / Axial Spondyloarthritis (SpA)

Arthritis

Arthrogryposis Multiplex Congenita (AMC)

Attention Deficit Hyperactivity Disorder (ADHD)

Autistic Spectrum

Bechet’s Disease

Bell’s Palsy

Blind / Severe Sight Impaired

Sight Impaired / Partially Sighted

Brain or Head Injury

Brittle Bone Disease (Osteogenesis Inperfecta)

Canavan’s Disease

Cancer

Cerebellar Ataxia

Cerebral Palsy

Charcot Marie Tooth (CMT) Disease

Chronic Fatigued Syndrome (ME)

Cystic Fibrosis (CF)

Deafblindness

Deafness or Hearing Loss

Diabetes

Down’s Syndrome

Dwarfism – Restricted Growth

Dyslexia

Dyspraxia

Dystonia

Ehlers-Danlos Syndromes

Epilepsy

Fibromyalgia

Friedreich’s Ataxia

Huntington’s Disease

Inflammatory Bowel Disease (Chron’s Disease / Ulcerative Colitis )

Kyphosis (Scheuermann's kyphosis) Cystic Fibrosis

Learning Disability

Lupus

Marfan Syndrome

Mental Health

Motor Neurone Disease (MND)

Multiple Sclerosis (MS)

Multiple System Atrophy

Muscular Dystrophy

Osteoporosis

Parkinson’s Disease

Polio

Scoliosis

Sjögren’s Syndrome

Scleroderma

Spina-bifida

Spinal Injury

Spinal Muscular Atrophy

Stroke

Other (please specify) and any disability specific comments

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* 5. Please classify your disability or from the selection below (you can choose more than one)

Mobility

Stamina / Breathing

Dexterity

Mental Health

Memory

Hearing

Vision

Learning

Social / Behavioural

Other (including hidden disability)

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* 6. Do you consider yourself or the person you care for to have more than one disability?

Yes

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* 7. What mobility aids do you use when accessing commercial buildings, goods and services (you can choose more than one)?

Manual Wheelchair

Power Assisted Wheelchair

Mobility Scooter

Crutches

Walking Stick(s)

Zimmer Frame

Tri Walker

Four Wheel Walker

Rollator

Cane

Adaptive Mobility Device (AMD)

Guide Dog / Assistance Dog

Hearing Aid(s) or Hearing Devices

None

Other (please specify)

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* 8. Typically how often in a week do you physically access goods and services by visiting commercial properties (i.e. shops, restaurants, pubs, hotels, health centres, leisure, entertainment, offices, schools etc)

Less than once per week

One day per week

2-3 days per week

4-6 days per week

Every day

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* 9. In your experience: “Commercial Buildings and services providers appear fully accessible for those with physical or mental impairments”

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 10. In your experience of accessing commercial properties score from 1 to 5 your general access concerns / difficulties that you encounter where 1 is not problematic and 5 is likely to prevent you accessing goods and services.

	Not Applicable	1	2	3	4	5
The availability and quality of accessible parking	The availability and quality of accessible parking Not Applicable	The availability and quality of accessible parking 1	The availability and quality of accessible parking 2	The availability and quality of accessible parking 3	The availability and quality of accessible parking 4	The availability and quality of accessible parking 5
The access route from the street or car park to the building entrance	The access route from the street or car park to the building entrance Not Applicable	The access route from the street or car park to the building entrance 1	The access route from the street or car park to the building entrance 2	The access route from the street or car park to the building entrance 3	The access route from the street or car park to the building entrance 4	The access route from the street or car park to the building entrance 5
The main building entrance	The main building entrance Not Applicable	The main building entrance 1	The main building entrance 2	The main building entrance 3	The main building entrance 4	The main building entrance 5
Horizontal circulation (getting around on one level)	Horizontal circulation (getting around on one level) Not Applicable	Horizontal circulation (getting around on one level) 1	Horizontal circulation (getting around on one level) 2	Horizontal circulation (getting around on one level) 3	Horizontal circulation (getting around on one level) 4	Horizontal circulation (getting around on one level) 5
Vertical circulation (getting from one level to another)	Vertical circulation (getting from one level to another) Not Applicable	Vertical circulation (getting from one level to another) 1	Vertical circulation (getting from one level to another) 2	Vertical circulation (getting from one level to another) 3	Vertical circulation (getting from one level to another) 4	Vertical circulation (getting from one level to another) 5
Facilities such as audience or spectator venues, access to refreshments (bars / cafes) and sleeping accommodation	Facilities such as audience or spectator venues, access to refreshments (bars / cafes) and sleeping accommodation Not Applicable	Facilities such as audience or spectator venues, access to refreshments (bars / cafes) and sleeping accommodation 1	Facilities such as audience or spectator venues, access to refreshments (bars / cafes) and sleeping accommodation 2	Facilities such as audience or spectator venues, access to refreshments (bars / cafes) and sleeping accommodation 3	Facilities such as audience or spectator venues, access to refreshments (bars / cafes) and sleeping accommodation 4	Facilities such as audience or spectator venues, access to refreshments (bars / cafes) and sleeping accommodation 5
Toilets	Toilets Not Applicable	Toilets 1	Toilets 2	Toilets 3	Toilets 4	Toilets 5

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* 11. When accessing commercial properties, goods and services do you travel by car

Always

Usually

Sometimes

Rarely

Never

If "Never" then please go to question 13

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* 12. Accessible Parking: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Appropriate quantities of accessible parking spaces should be provided	Appropriate quantities of accessible parking spaces should be provided Essential Adjustment	Appropriate quantities of accessible parking spaces should be provided Reasonable Adjustment	Appropriate quantities of accessible parking spaces should be provided Desirable Adjustment	Appropriate quantities of accessible parking spaces should be provided Optional Adjustment or N/A
Accessible car parking spaces should be clearly signposted and marked	Accessible car parking spaces should be clearly signposted and marked Essential Adjustment	Accessible car parking spaces should be clearly signposted and marked Reasonable Adjustment	Accessible car parking spaces should be clearly signposted and marked Desirable Adjustment	Accessible car parking spaces should be clearly signposted and marked Optional Adjustment or N/A
Appropriate sizing of car parking spaces	Appropriate sizing of car parking spaces Essential Adjustment	Appropriate sizing of car parking spaces Reasonable Adjustment	Appropriate sizing of car parking spaces Desirable Adjustment	Appropriate sizing of car parking spaces Optional Adjustment or N/A
Car parking spaces should be level	Car parking spaces should be level Essential Adjustment	Car parking spaces should be level Reasonable Adjustment	Car parking spaces should be level Desirable Adjustment	Car parking spaces should be level Optional Adjustment or N/A
The surface of car parking spaces should be firm, durable and slip resistant	The surface of car parking spaces should be firm, durable and slip resistant Essential Adjustment	The surface of car parking spaces should be firm, durable and slip resistant Reasonable Adjustment	The surface of car parking spaces should be firm, durable and slip resistant Desirable Adjustment	The surface of car parking spaces should be firm, durable and slip resistant Optional Adjustment or N/A
Lighting levels to car parking spaces should be appropriate	Lighting levels to car parking spaces should be appropriate Essential Adjustment	Lighting levels to car parking spaces should be appropriate Reasonable Adjustment	Lighting levels to car parking spaces should be appropriate Desirable Adjustment	Lighting levels to car parking spaces should be appropriate Optional Adjustment or N/A
Dropped kerbs should be provided between car parking spaces and adjacent pedestrian routes	Dropped kerbs should be provided between car parking spaces and adjacent pedestrian routes Essential Adjustment	Dropped kerbs should be provided between car parking spaces and adjacent pedestrian routes Reasonable Adjustment	Dropped kerbs should be provided between car parking spaces and adjacent pedestrian routes Desirable Adjustment	Dropped kerbs should be provided between car parking spaces and adjacent pedestrian routes Optional Adjustment or N/A
Access routes from parking spaces to building entrances or pedestrian routes should be separated from motor vehicle or cycle routes	Access routes from parking spaces to building entrances or pedestrian routes should be separated from motor vehicle or cycle routes Essential Adjustment	Access routes from parking spaces to building entrances or pedestrian routes should be separated from motor vehicle or cycle routes Reasonable Adjustment	Access routes from parking spaces to building entrances or pedestrian routes should be separated from motor vehicle or cycle routes Desirable Adjustment	Access routes from parking spaces to building entrances or pedestrian routes should be separated from motor vehicle or cycle routes Optional Adjustment or N/A
Short stay drop or and pick up points should be provided	Short stay drop or and pick up points should be provided Essential Adjustment	Short stay drop or and pick up points should be provided Reasonable Adjustment	Short stay drop or and pick up points should be provided Desirable Adjustment	Short stay drop or and pick up points should be provided Optional Adjustment or N/A

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* 13. Access Routes (Paths and Ramps): In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Access routes should be wide enough for 2 people, including wheelchairs to pass each other	Access routes should be wide enough for 2 people, including wheelchairs to pass each other Essential Adjustment	Access routes should be wide enough for 2 people, including wheelchairs to pass each other Reasonable Adjustment	Access routes should be wide enough for 2 people, including wheelchairs to pass each other Desirable Adjustment	Access routes should be wide enough for 2 people, including wheelchairs to pass each other Optional Adjustment or N/A
The gradient of access routes and ramps should not be too steep	The gradient of access routes and ramps should not be too steep Essential Adjustment	The gradient of access routes and ramps should not be too steep Reasonable Adjustment	The gradient of access routes and ramps should not be too steep Desirable Adjustment	The gradient of access routes and ramps should not be too steep Optional Adjustment or N/A
Long access ramps should have level landings	Long access ramps should have level landings Essential Adjustment	Long access ramps should have level landings Reasonable Adjustment	Long access ramps should have level landings Desirable Adjustment	Long access ramps should have level landings Optional Adjustment or N/A
Access routes and ramps should have minimal cross falls	Access routes and ramps should have minimal cross falls Essential Adjustment	Access routes and ramps should have minimal cross falls Reasonable Adjustment	Access routes and ramps should have minimal cross falls Desirable Adjustment	Access routes and ramps should have minimal cross falls Optional Adjustment or N/A
Access routes and ramps should have firm, durable and non slip surfaces	Access routes and ramps should have firm, durable and non slip surfaces Essential Adjustment	Access routes and ramps should have firm, durable and non slip surfaces Reasonable Adjustment	Access routes and ramps should have firm, durable and non slip surfaces Desirable Adjustment	Access routes and ramps should have firm, durable and non slip surfaces Optional Adjustment or N/A
Different connecting sections of access routes and ramps should have similar frictionless characteristics	Different connecting sections of access routes and ramps should have similar frictionless characteristics Essential Adjustment	Different connecting sections of access routes and ramps should have similar frictionless characteristics Reasonable Adjustment	Different connecting sections of access routes and ramps should have similar frictionless characteristics Desirable Adjustment	Different connecting sections of access routes and ramps should have similar frictionless characteristics Optional Adjustment or N/A
Joints in pavings to access routes and ramps should be flush (level)	Joints in pavings to access routes and ramps should be flush (level) Essential Adjustment	Joints in pavings to access routes and ramps should be flush (level) Reasonable Adjustment	Joints in pavings to access routes and ramps should be flush (level) Desirable Adjustment	Joints in pavings to access routes and ramps should be flush (level) Optional Adjustment or N/A

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* 14. Access Routes (Steps and Entrance): In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
External steps or stairs should have textured paving at the top and bottom of each flight	External steps or stairs should have textured paving at the top and bottom of each flight Essential Adjustment	External steps or stairs should have textured paving at the top and bottom of each flight Reasonable Adjustment	External steps or stairs should have textured paving at the top and bottom of each flight Desirable Adjustment	External steps or stairs should have textured paving at the top and bottom of each flight Optional Adjustment or N/A
External steps or stairs should have contrasting coloured edges to the front (nose) of the treads	External steps or stairs should have contrasting coloured edges to the front (nose) of the treads Essential Adjustment	External steps or stairs should have contrasting coloured edges to the front (nose) of the treads Reasonable Adjustment	External steps or stairs should have contrasting coloured edges to the front (nose) of the treads Desirable Adjustment	External steps or stairs should have contrasting coloured edges to the front (nose) of the treads Optional Adjustment or N/A
External steps or stairs should have contrasting coloured hand rails	External steps or stairs should have contrasting coloured hand rails Essential Adjustment	External steps or stairs should have contrasting coloured hand rails Reasonable Adjustment	External steps or stairs should have contrasting coloured hand rails Desirable Adjustment	External steps or stairs should have contrasting coloured hand rails Optional Adjustment or N/A
Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom	Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom Essential Adjustment	Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom Reasonable Adjustment	Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom Desirable Adjustment	Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom Optional Adjustment or N/A
External steps or stairs should have handrails which do not become excessively hot or cold to touch	External steps or stairs should have handrails which do not become excessively hot or cold to touch Essential Adjustment	External steps or stairs should have handrails which do not become excessively hot or cold to touch Reasonable Adjustment	External steps or stairs should have handrails which do not become excessively hot or cold to touch Desirable Adjustment	External steps or stairs should have handrails which do not become excessively hot or cold to touch Optional Adjustment or N/A
The access route to the principal building entrance should be clearly identified	The access route to the principal building entrance should be clearly identified Essential Adjustment	The access route to the principal building entrance should be clearly identified Reasonable Adjustment	The access route to the principal building entrance should be clearly identified Desirable Adjustment	The access route to the principal building entrance should be clearly identified Optional Adjustment or N/A
The access route to the principal building entrance should be well lit	The access route to the principal building entrance should be well lit Essential Adjustment	The access route to the principal building entrance should be well lit Reasonable Adjustment	The access route to the principal building entrance should be well lit Desirable Adjustment	The access route to the principal building entrance should be well lit Optional Adjustment or N/A

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* 15. Building Entrance: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Building entrance should be easily distinguishable from other building elements with visual contrast from surrounding walls	Building entrance should be easily distinguishable from other building elements with visual contrast from surrounding walls Essential Adjustment	Building entrance should be easily distinguishable from other building elements with visual contrast from surrounding walls Reasonable Adjustment	Building entrance should be easily distinguishable from other building elements with visual contrast from surrounding walls Desirable Adjustment	Building entrance should be easily distinguishable from other building elements with visual contrast from surrounding walls Optional Adjustment or N/A
The building entrance should provide a clear view of the entrance lobby	The building entrance should provide a clear view of the entrance lobby Essential Adjustment	The building entrance should provide a clear view of the entrance lobby Reasonable Adjustment	The building entrance should provide a clear view of the entrance lobby Desirable Adjustment	The building entrance should provide a clear view of the entrance lobby Optional Adjustment or N/A
The building entrance should protected from the weather	The building entrance should protected from the weather Essential Adjustment	The building entrance should protected from the weather Reasonable Adjustment	The building entrance should protected from the weather Desirable Adjustment	The building entrance should protected from the weather Optional Adjustment or N/A
The presence of structural supports to the entrance should be avoided	The presence of structural supports to the entrance should be avoided Essential Adjustment	The presence of structural supports to the entrance should be avoided Reasonable Adjustment	The presence of structural supports to the entrance should be avoided Desirable Adjustment	The presence of structural supports to the entrance should be avoided Optional Adjustment or N/A
A level landing clear of the door swing should be provided in front of the entrance	A level landing clear of the door swing should be provided in front of the entrance Essential Adjustment	A level landing clear of the door swing should be provided in front of the entrance Reasonable Adjustment	A level landing clear of the door swing should be provided in front of the entrance Desirable Adjustment	A level landing clear of the door swing should be provided in front of the entrance Optional Adjustment or N/A

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* 16. Entrance Door: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Manually operated entrance doors should require minimal force to open	Manually operated entrance doors should require minimal force to open Essential Adjustment	Manually operated entrance doors should require minimal force to open Reasonable Adjustment	Manually operated entrance doors should require minimal force to open Desirable Adjustment	Manually operated entrance doors should require minimal force to open Optional Adjustment or N/A
Manually operated entrance doors should be able to be opened with a closed fist	Manually operated entrance doors should be able to be opened with a closed fist Essential Adjustment	Manually operated entrance doors should be able to be opened with a closed fist Reasonable Adjustment	Manually operated entrance doors should be able to be opened with a closed fist Desirable Adjustment	Manually operated entrance doors should be able to be opened with a closed fist Optional Adjustment or N/A
Vision panels should be present to entrance doors	Vision panels should be present to entrance doors Essential Adjustment	Vision panels should be present to entrance doors Reasonable Adjustment	Vision panels should be present to entrance doors Desirable Adjustment	Vision panels should be present to entrance doors Optional Adjustment or N/A
Door handles should have a colour contrast with the door	Door handles should have a colour contrast with the door Essential Adjustment	Door handles should have a colour contrast with the door Reasonable Adjustment	Door handles should have a colour contrast with the door Desirable Adjustment	Door handles should have a colour contrast with the door Optional Adjustment or N/A

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* 17. Power assisted / automatic entrance door: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Power assisted / automatic sensor controlled entrance doors should be foreseen	Power assisted / automatic sensor controlled entrance doors should be foreseen Essential Adjustment	Power assisted / automatic sensor controlled entrance doors should be foreseen Reasonable Adjustment	Power assisted / automatic sensor controlled entrance doors should be foreseen Desirable Adjustment	Power assisted / automatic sensor controlled entrance doors should be foreseen Optional Adjustment or N/A
Power-operated doors should be controlled by push pad, card swipe, coded entry or remote control	Power-operated doors should be controlled by push pad, card swipe, coded entry or remote control Essential Adjustment	Power-operated doors should be controlled by push pad, card swipe, coded entry or remote control Reasonable Adjustment	Power-operated doors should be controlled by push pad, card swipe, coded entry or remote control Desirable Adjustment	Power-operated doors should be controlled by push pad, card swipe, coded entry or remote control Optional Adjustment or N/A
The approach to power assisted doors should have clearly visible warning signs	The approach to power assisted doors should have clearly visible warning signs Essential Adjustment	The approach to power assisted doors should have clearly visible warning signs Reasonable Adjustment	The approach to power assisted doors should have clearly visible warning signs Desirable Adjustment	The approach to power assisted doors should have clearly visible warning signs Optional Adjustment or N/A
A visual and audible warning should be evident when doors open or close	A visual and audible warning should be evident when doors open or close Essential Adjustment	A visual and audible warning should be evident when doors open or close Reasonable Adjustment	A visual and audible warning should be evident when doors open or close Desirable Adjustment	A visual and audible warning should be evident when doors open or close Optional Adjustment or N/A
A safety stop mechanism should be fitted to automatic doors to prevent closing on users	A safety stop mechanism should be fitted to automatic doors to prevent closing on users Essential Adjustment	A safety stop mechanism should be fitted to automatic doors to prevent closing on users Reasonable Adjustment	A safety stop mechanism should be fitted to automatic doors to prevent closing on users Desirable Adjustment	A safety stop mechanism should be fitted to automatic doors to prevent closing on users Optional Adjustment or N/A

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* 18. Entrance Lobbies: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Safety glazing (if any) within lobby area should not create distracting reflections	Safety glazing (if any) within lobby area should not create distracting reflections Essential Adjustment	Safety glazing (if any) within lobby area should not create distracting reflections Reasonable Adjustment	Safety glazing (if any) within lobby area should not create distracting reflections Desirable Adjustment	Safety glazing (if any) within lobby area should not create distracting reflections Optional Adjustment or N/A
Any full height projecting features in entrance lobbies should include colour contrasting protective barriers	Any full height projecting features in entrance lobbies should include colour contrasting protective barriers Essential Adjustment	Any full height projecting features in entrance lobbies should include colour contrasting protective barriers Reasonable Adjustment	Any full height projecting features in entrance lobbies should include colour contrasting protective barriers Desirable Adjustment	Any full height projecting features in entrance lobbies should include colour contrasting protective barriers Optional Adjustment or N/A
Floor surface should not hinder wheels and changes in floor materials should not create a trip hazard	Floor surface should not hinder wheels and changes in floor materials should not create a trip hazard Essential Adjustment	Floor surface should not hinder wheels and changes in floor materials should not create a trip hazard Reasonable Adjustment	Floor surface should not hinder wheels and changes in floor materials should not create a trip hazard Desirable Adjustment	Floor surface should not hinder wheels and changes in floor materials should not create a trip hazard Optional Adjustment or N/A
Service outlets (sockets) should be distinguishable from the wall, both visually and texturally	Service outlets (sockets) should be distinguishable from the wall, both visually and texturally Essential Adjustment	Service outlets (sockets) should be distinguishable from the wall, both visually and texturally Reasonable Adjustment	Service outlets (sockets) should be distinguishable from the wall, both visually and texturally Desirable Adjustment	Service outlets (sockets) should be distinguishable from the wall, both visually and texturally Optional Adjustment or N/A

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* 19. Internal Doors: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Manually operated internal doors should require minimal force to open	Manually operated internal doors should require minimal force to open Essential Adjustment	Manually operated internal doors should require minimal force to open Reasonable Adjustment	Manually operated internal doors should require minimal force to open Desirable Adjustment	Manually operated internal doors should require minimal force to open Optional Adjustment or N/A
Manually operated internal doors should be able to be opened with a closed fist	Manually operated internal doors should be able to be opened with a closed fist Essential Adjustment	Manually operated internal doors should be able to be opened with a closed fist Reasonable Adjustment	Manually operated internal doors should be able to be opened with a closed fist Desirable Adjustment	Manually operated internal doors should be able to be opened with a closed fist Optional Adjustment or N/A
Door handles should have a colour contrast with the door	Door handles should have a colour contrast with the door Essential Adjustment	Door handles should have a colour contrast with the door Reasonable Adjustment	Door handles should have a colour contrast with the door Desirable Adjustment	Door handles should have a colour contrast with the door Optional Adjustment or N/A
Doors (including the open leading edge) should colour contrast against adjacent walls	Doors (including the open leading edge) should colour contrast against adjacent walls Essential Adjustment	Doors (including the open leading edge) should colour contrast against adjacent walls Reasonable Adjustment	Doors (including the open leading edge) should colour contrast against adjacent walls Desirable Adjustment	Doors (including the open leading edge) should colour contrast against adjacent walls Optional Adjustment or N/A

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* 20. Internal Doors (vision panels and glass doors): In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Internal doors should be fitted with glazed vision panels	Internal doors should be fitted with glazed vision panels Essential Adjustment	Internal doors should be fitted with glazed vision panels Reasonable Adjustment	Internal doors should be fitted with glazed vision panels Desirable Adjustment	Internal doors should be fitted with glazed vision panels Optional Adjustment or N/A
Glass doors and glazed screens should have visually contrasting manifestation (etching / markings)	Glass doors and glazed screens should have visually contrasting manifestation (etching / markings) Essential Adjustment	Glass doors and glazed screens should have visually contrasting manifestation (etching / markings) Reasonable Adjustment	Glass doors and glazed screens should have visually contrasting manifestation (etching / markings) Desirable Adjustment	Glass doors and glazed screens should have visually contrasting manifestation (etching / markings) Optional Adjustment or N/A
Fully glazed doors should have a contrasting marking strip at the top and to both sides	Fully glazed doors should have a contrasting marking strip at the top and to both sides Essential Adjustment	Fully glazed doors should have a contrasting marking strip at the top and to both sides Reasonable Adjustment	Fully glazed doors should have a contrasting marking strip at the top and to both sides Desirable Adjustment	Fully glazed doors should have a contrasting marking strip at the top and to both sides Optional Adjustment or N/A

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* 21. Internal Corridors: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
No elements such as radiators/ fire hoses/columns should project into the corridor, or if unavoidable these should have visually contrasting guard rails	No elements such as radiators/ fire hoses/columns should project into the corridor, or if unavoidable these should have visually contrasting guard rails Essential Adjustment	No elements such as radiators/ fire hoses/columns should project into the corridor, or if unavoidable these should have visually contrasting guard rails Reasonable Adjustment	No elements such as radiators/ fire hoses/columns should project into the corridor, or if unavoidable these should have visually contrasting guard rails Desirable Adjustment	No elements such as radiators/ fire hoses/columns should project into the corridor, or if unavoidable these should have visually contrasting guard rails Optional Adjustment or N/A
Narrow corridors should have passing places	Narrow corridors should have passing places Essential Adjustment	Narrow corridors should have passing places Reasonable Adjustment	Narrow corridors should have passing places Desirable Adjustment	Narrow corridors should have passing places Optional Adjustment or N/A
Corridor floors should be level and not excessively sloped	Corridor floors should be level and not excessively sloped Essential Adjustment	Corridor floors should be level and not excessively sloped Reasonable Adjustment	Corridor floors should be level and not excessively sloped Desirable Adjustment	Corridor floors should be level and not excessively sloped Optional Adjustment or N/A
Floor finishes should be plain with minimal pattern	Floor finishes should be plain with minimal pattern Essential Adjustment	Floor finishes should be plain with minimal pattern Reasonable Adjustment	Floor finishes should be plain with minimal pattern Desirable Adjustment	Floor finishes should be plain with minimal pattern Optional Adjustment or N/A
Floor finishes should be slip resistant	Floor finishes should be slip resistant Essential Adjustment	Floor finishes should be slip resistant Reasonable Adjustment	Floor finishes should be slip resistant Desirable Adjustment	Floor finishes should be slip resistant Optional Adjustment or N/A

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* 22. Internal Corridors (Wall and Ceiling finishes): In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Visual contrast should be provided at the junction of the floor with the wall	Visual contrast should be provided at the junction of the floor with the wall Essential Adjustment	Visual contrast should be provided at the junction of the floor with the wall Reasonable Adjustment	Visual contrast should be provided at the junction of the floor with the wall Desirable Adjustment	Visual contrast should be provided at the junction of the floor with the wall Optional Adjustment or N/A
Visual contrast should be provided at the junction of the wall with the ceiling	Visual contrast should be provided at the junction of the wall with the ceiling Essential Adjustment	Visual contrast should be provided at the junction of the wall with the ceiling Reasonable Adjustment	Visual contrast should be provided at the junction of the wall with the ceiling Desirable Adjustment	Visual contrast should be provided at the junction of the wall with the ceiling Optional Adjustment or N/A
Lighting should be even, diffused and without glare, reflections or shadows	Lighting should be even, diffused and without glare, reflections or shadows Essential Adjustment	Lighting should be even, diffused and without glare, reflections or shadows Reasonable Adjustment	Lighting should be even, diffused and without glare, reflections or shadows Desirable Adjustment	Lighting should be even, diffused and without glare, reflections or shadows Optional Adjustment or N/A
Internal glazed partitions should have manifestations (markings or etchings) to provide visual contrast	Internal glazed partitions should have manifestations (markings or etchings) to provide visual contrast Essential Adjustment	Internal glazed partitions should have manifestations (markings or etchings) to provide visual contrast Reasonable Adjustment	Internal glazed partitions should have manifestations (markings or etchings) to provide visual contrast Desirable Adjustment	Internal glazed partitions should have manifestations (markings or etchings) to provide visual contrast Optional Adjustment or N/A

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* 23. Signage and orientation: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Information about the building should be easily obtained from notice boards and signs	Information about the building should be easily obtained from notice boards and signs Essential Adjustment	Information about the building should be easily obtained from notice boards and signs Reasonable Adjustment	Information about the building should be easily obtained from notice boards and signs Desirable Adjustment	Information about the building should be easily obtained from notice boards and signs Optional Adjustment or N/A
Letters and pictograms should contrast visually with their backgrounds	Letters and pictograms should contrast visually with their backgrounds Essential Adjustment	Letters and pictograms should contrast visually with their backgrounds Reasonable Adjustment	Letters and pictograms should contrast visually with their backgrounds Desirable Adjustment	Letters and pictograms should contrast visually with their backgrounds Optional Adjustment or N/A
Signboards should contrast visually with their backgrounds (walls etc.)	Signboards should contrast visually with their backgrounds (walls etc.) Essential Adjustment	Signboards should contrast visually with their backgrounds (walls etc.) Reasonable Adjustment	Signboards should contrast visually with their backgrounds (walls etc.) Desirable Adjustment	Signboards should contrast visually with their backgrounds (walls etc.) Optional Adjustment or N/A
Signage should be positioned to avoid reflections from lighting	Signage should be positioned to avoid reflections from lighting Essential Adjustment	Signage should be positioned to avoid reflections from lighting Reasonable Adjustment	Signage should be positioned to avoid reflections from lighting Desirable Adjustment	Signage should be positioned to avoid reflections from lighting Optional Adjustment or N/A
Information should comprise of plain English and pictograms	Information should comprise of plain English and pictograms Essential Adjustment	Information should comprise of plain English and pictograms Reasonable Adjustment	Information should comprise of plain English and pictograms Desirable Adjustment	Information should comprise of plain English and pictograms Optional Adjustment or N/A
Graphical symbols on direction and door signs should have a raised contour and directional signs should incorporate embossed letters	Graphical symbols on direction and door signs should have a raised contour and directional signs should incorporate embossed letters Essential Adjustment	Graphical symbols on direction and door signs should have a raised contour and directional signs should incorporate embossed letters Reasonable Adjustment	Graphical symbols on direction and door signs should have a raised contour and directional signs should incorporate embossed letters Desirable Adjustment	Graphical symbols on direction and door signs should have a raised contour and directional signs should incorporate embossed letters Optional Adjustment or N/A

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* 24. Internal Stairs: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Staircases should have uniform dimensions with consistency in the width of treads and height of risers	Staircases should have uniform dimensions with consistency in the width of treads and height of risers Essential Adjustment	Staircases should have uniform dimensions with consistency in the width of treads and height of risers Reasonable Adjustment	Staircases should have uniform dimensions with consistency in the width of treads and height of risers Desirable Adjustment	Staircases should have uniform dimensions with consistency in the width of treads and height of risers Optional Adjustment or N/A
Risers should not be open	Risers should not be open Essential Adjustment	Risers should not be open Reasonable Adjustment	Risers should not be open Desirable Adjustment	Risers should not be open Optional Adjustment or N/A
Step nosings should be colour contrasting with the treads and risers	Step nosings should be colour contrasting with the treads and risers Essential Adjustment	Step nosings should be colour contrasting with the treads and risers Reasonable Adjustment	Step nosings should be colour contrasting with the treads and risers Desirable Adjustment	Step nosings should be colour contrasting with the treads and risers Optional Adjustment or N/A
Surface materials should be free from patterning and do not cause glare	Surface materials should be free from patterning and do not cause glare Essential Adjustment	Surface materials should be free from patterning and do not cause glare Reasonable Adjustment	Surface materials should be free from patterning and do not cause glare Desirable Adjustment	Surface materials should be free from patterning and do not cause glare Optional Adjustment or N/A
Surface material on landings and floor should contrast with surface material on stairs while maintaining visual contrast at top and bottom nosings	Surface material on landings and floor should contrast with surface material on stairs while maintaining visual contrast at top and bottom nosings Essential Adjustment	Surface material on landings and floor should contrast with surface material on stairs while maintaining visual contrast at top and bottom nosings Reasonable Adjustment	Surface material on landings and floor should contrast with surface material on stairs while maintaining visual contrast at top and bottom nosings Desirable Adjustment	Surface material on landings and floor should contrast with surface material on stairs while maintaining visual contrast at top and bottom nosings Optional Adjustment or N/A
Staircases should have sufficient lighting	Staircases should have sufficient lighting Essential Adjustment	Staircases should have sufficient lighting Reasonable Adjustment	Staircases should have sufficient lighting Desirable Adjustment	Staircases should have sufficient lighting Optional Adjustment or N/A

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* 25. Stair Handrails: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Handrails should be easy to grip, comfortable, with a non-slip surface and no sharp edges	Handrails should be easy to grip, comfortable, with a non-slip surface and no sharp edges Essential Adjustment	Handrails should be easy to grip, comfortable, with a non-slip surface and no sharp edges Reasonable Adjustment	Handrails should be easy to grip, comfortable, with a non-slip surface and no sharp edges Desirable Adjustment	Handrails should be easy to grip, comfortable, with a non-slip surface and no sharp edges Optional Adjustment or N/A
Handrails should contrast visually with the background against which it is seen without being reflective	Handrails should contrast visually with the background against which it is seen without being reflective Essential Adjustment	Handrails should contrast visually with the background against which it is seen without being reflective Reasonable Adjustment	Handrails should contrast visually with the background against which it is seen without being reflective Desirable Adjustment	Handrails should contrast visually with the background against which it is seen without being reflective Optional Adjustment or N/A
Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom	Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom Essential Adjustment	Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom Reasonable Adjustment	Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom Desirable Adjustment	Handrails should extend horizontally beyond the first and last nosing in the flight, top and bottom Optional Adjustment or N/A

Question Title

* 26. Lifts: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Internal stairs should be provided as an alternative means of vertical circulation to a lift	Internal stairs should be provided as an alternative means of vertical circulation to a lift Essential Adjustment	Internal stairs should be provided as an alternative means of vertical circulation to a lift Reasonable Adjustment	Internal stairs should be provided as an alternative means of vertical circulation to a lift Desirable Adjustment	Internal stairs should be provided as an alternative means of vertical circulation to a lift Optional Adjustment or N/A
Sufficient lighting should be present to lift lobbies	Sufficient lighting should be present to lift lobbies Essential Adjustment	Sufficient lighting should be present to lift lobbies Reasonable Adjustment	Sufficient lighting should be present to lift lobbies Desirable Adjustment	Sufficient lighting should be present to lift lobbies Optional Adjustment or N/A
Lifts / lifting platforms should have flooring that is light in colour and slip resistant with frictional qualities similar to the floor of the landing.	Lifts / lifting platforms should have flooring that is light in colour and slip resistant with frictional qualities similar to the floor of the landing. Essential Adjustment	Lifts / lifting platforms should have flooring that is light in colour and slip resistant with frictional qualities similar to the floor of the landing. Reasonable Adjustment	Lifts / lifting platforms should have flooring that is light in colour and slip resistant with frictional qualities similar to the floor of the landing. Desirable Adjustment	Lifts / lifting platforms should have flooring that is light in colour and slip resistant with frictional qualities similar to the floor of the landing. Optional Adjustment or N/A
Lifts / lifting platforms should have floor finishes with a colour that contrasts with the landing	Lifts / lifting platforms should have floor finishes with a colour that contrasts with the landing Essential Adjustment	Lifts / lifting platforms should have floor finishes with a colour that contrasts with the landing Reasonable Adjustment	Lifts / lifting platforms should have floor finishes with a colour that contrasts with the landing Desirable Adjustment	Lifts / lifting platforms should have floor finishes with a colour that contrasts with the landing Optional Adjustment or N/A
Lift car doors should be distinguishable visually from the adjoining walls	Lift car doors should be distinguishable visually from the adjoining walls Essential Adjustment	Lift car doors should be distinguishable visually from the adjoining walls Reasonable Adjustment	Lift car doors should be distinguishable visually from the adjoining walls Desirable Adjustment	Lift car doors should be distinguishable visually from the adjoining walls Optional Adjustment or N/A

Question Title

* 27. Lift Car and Controls: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Landing call button symbols (where provided) and lift control button symbols should be raised to facilitate tactile reading	Landing call button symbols (where provided) and lift control button symbols should be raised to facilitate tactile reading Essential Adjustment	Landing call button symbols (where provided) and lift control button symbols should be raised to facilitate tactile reading Reasonable Adjustment	Landing call button symbols (where provided) and lift control button symbols should be raised to facilitate tactile reading Desirable Adjustment	Landing call button symbols (where provided) and lift control button symbols should be raised to facilitate tactile reading Optional Adjustment or N/A
Call and control buttons should contrast visually with the surrounding face plate and the face plate should contrast with the surface it is mounted on (walls etc.)	Call and control buttons should contrast visually with the surrounding face plate and the face plate should contrast with the surface it is mounted on (walls etc.) Essential Adjustment	Call and control buttons should contrast visually with the surrounding face plate and the face plate should contrast with the surface it is mounted on (walls etc.) Reasonable Adjustment	Call and control buttons should contrast visually with the surrounding face plate and the face plate should contrast with the surface it is mounted on (walls etc.) Desirable Adjustment	Call and control buttons should contrast visually with the surrounding face plate and the face plate should contrast with the surface it is mounted on (walls etc.) Optional Adjustment or N/A
Signs identifying the floor number should be clearly visible from the lift on the wall opposite and contrasts visually with its surrounding	Signs identifying the floor number should be clearly visible from the lift on the wall opposite and contrasts visually with its surrounding Essential Adjustment	Signs identifying the floor number should be clearly visible from the lift on the wall opposite and contrasts visually with its surrounding Reasonable Adjustment	Signs identifying the floor number should be clearly visible from the lift on the wall opposite and contrasts visually with its surrounding Desirable Adjustment	Signs identifying the floor number should be clearly visible from the lift on the wall opposite and contrasts visually with its surrounding Optional Adjustment or N/A
Highly reflective visual and acoustic wall surfaces should not be used within the lift car	Highly reflective visual and acoustic wall surfaces should not be used within the lift car Essential Adjustment	Highly reflective visual and acoustic wall surfaces should not be used within the lift car Reasonable Adjustment	Highly reflective visual and acoustic wall surfaces should not be used within the lift car Desirable Adjustment	Highly reflective visual and acoustic wall surfaces should not be used within the lift car Optional Adjustment or N/A
The illumination in the lift car should minimise contributing to glare, reflection, confusing shadows or pools of light and dark	The illumination in the lift car should minimise contributing to glare, reflection, confusing shadows or pools of light and dark Essential Adjustment	The illumination in the lift car should minimise contributing to glare, reflection, confusing shadows or pools of light and dark Reasonable Adjustment	The illumination in the lift car should minimise contributing to glare, reflection, confusing shadows or pools of light and dark Desirable Adjustment	The illumination in the lift car should minimise contributing to glare, reflection, confusing shadows or pools of light and dark Optional Adjustment or N/A

Question Title

* 28. Audience / Spectator Facilities: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to entertainment venues?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
A range of different viewing points should be provided	A range of different viewing points should be provided Essential Adjustment	A range of different viewing points should be provided Reasonable Adjustment	A range of different viewing points should be provided Desirable Adjustment	A range of different viewing points should be provided Optional Adjustment or N/A
The podium or stage should be fully accessible for lecture or conference facilities.	The podium or stage should be fully accessible for lecture or conference facilities. Essential Adjustment	The podium or stage should be fully accessible for lecture or conference facilities. Reasonable Adjustment	The podium or stage should be fully accessible for lecture or conference facilities. Desirable Adjustment	The podium or stage should be fully accessible for lecture or conference facilities. Optional Adjustment or N/A
Hearing enhancement systems (hearing loops) should be installed	Hearing enhancement systems (hearing loops) should be installed Essential Adjustment	Hearing enhancement systems (hearing loops) should be installed Reasonable Adjustment	Hearing enhancement systems (hearing loops) should be installed Desirable Adjustment	Hearing enhancement systems (hearing loops) should be installed Optional Adjustment or N/A

Question Title

* 29. Sleeping Accommodation: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to hotels, motels and student accommodation?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
Accessible rooms should be conveniently located	Accessible rooms should be conveniently located Essential Adjustment	Accessible rooms should be conveniently located Reasonable Adjustment	Accessible rooms should be conveniently located Desirable Adjustment	Accessible rooms should be conveniently located Optional Adjustment or N/A
Within accessible rooms there should be space to transfer from a wheelchair to the bed unassisted	Within accessible rooms there should be space to transfer from a wheelchair to the bed unassisted Essential Adjustment	Within accessible rooms there should be space to transfer from a wheelchair to the bed unassisted Reasonable Adjustment	Within accessible rooms there should be space to transfer from a wheelchair to the bed unassisted Desirable Adjustment	Within accessible rooms there should be space to transfer from a wheelchair to the bed unassisted Optional Adjustment or N/A
There should be the ability to visit companions in other rooms with accessible entry doors	There should be the ability to visit companions in other rooms with accessible entry doors Essential Adjustment	There should be the ability to visit companions in other rooms with accessible entry doors Reasonable Adjustment	There should be the ability to visit companions in other rooms with accessible entry doors Desirable Adjustment	There should be the ability to visit companions in other rooms with accessible entry doors Optional Adjustment or N/A
The design criteria for fitted wardrobe doors and handles should include colour contrast	The design criteria for fitted wardrobe doors and handles should include colour contrast Essential Adjustment	The design criteria for fitted wardrobe doors and handles should include colour contrast Reasonable Adjustment	The design criteria for fitted wardrobe doors and handles should include colour contrast Desirable Adjustment	The design criteria for fitted wardrobe doors and handles should include colour contrast Optional Adjustment or N/A
There should be the possibility to access balconies if these are present	There should be the possibility to access balconies if these are present Essential Adjustment	There should be the possibility to access balconies if these are present Reasonable Adjustment	There should be the possibility to access balconies if these are present Desirable Adjustment	There should be the possibility to access balconies if these are present Optional Adjustment or N/A

Question Title

* 30. Switches, Outlets and Controls: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to switches, outlets and controls in hotels, motels and student accommodation?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
They should be placed at appropriate heights	They should be placed at appropriate heights Essential Adjustment	They should be placed at appropriate heights Reasonable Adjustment	They should be placed at appropriate heights Desirable Adjustment	They should be placed at appropriate heights Optional Adjustment or N/A
Touch plate controls should be installed for visually impaired people as well as those with limited dexterity	Touch plate controls should be installed for visually impaired people as well as those with limited dexterity Essential Adjustment	Touch plate controls should be installed for visually impaired people as well as those with limited dexterity Reasonable Adjustment	Touch plate controls should be installed for visually impaired people as well as those with limited dexterity Desirable Adjustment	Touch plate controls should be installed for visually impaired people as well as those with limited dexterity Optional Adjustment or N/A
They should be placed at uniform locations in rooms	They should be placed at uniform locations in rooms Essential Adjustment	They should be placed at uniform locations in rooms Reasonable Adjustment	They should be placed at uniform locations in rooms Desirable Adjustment	They should be placed at uniform locations in rooms Optional Adjustment or N/A
Induction Loops (Hearing Loops) should be foreseen	Induction Loops (Hearing Loops) should be foreseen Essential Adjustment	Induction Loops (Hearing Loops) should be foreseen Reasonable Adjustment	Induction Loops (Hearing Loops) should be foreseen Desirable Adjustment	Induction Loops (Hearing Loops) should be foreseen Optional Adjustment or N/A

Question Title

* 31. Toilets and Sanitary Facilities: In your experience and needs, what do you believe should be the level of adjustment made by businesses to facilitate your access to goods, services or employment?

	Essential Adjustment	Reasonable Adjustment	Desirable Adjustment	Optional Adjustment or N/A
A wheelchair-accessible unisex toilet should be provided at every location where sanitary facilities are present	A wheelchair-accessible unisex toilet should be provided at every location where sanitary facilities are present Essential Adjustment	A wheelchair-accessible unisex toilet should be provided at every location where sanitary facilities are present Reasonable Adjustment	A wheelchair-accessible unisex toilet should be provided at every location where sanitary facilities are present Desirable Adjustment	A wheelchair-accessible unisex toilet should be provided at every location where sanitary facilities are present Optional Adjustment or N/A
One wheelchair accessible toilet should be located as close as possible to the building entrance.	One wheelchair accessible toilet should be located as close as possible to the building entrance. Essential Adjustment	One wheelchair accessible toilet should be located as close as possible to the building entrance. Reasonable Adjustment	One wheelchair accessible toilet should be located as close as possible to the building entrance. Desirable Adjustment	One wheelchair accessible toilet should be located as close as possible to the building entrance. Optional Adjustment or N/A
At least one accessible compartment should be provided for ambulant disabled people in each separate-sex toilet block accommodation.	At least one accessible compartment should be provided for ambulant disabled people in each separate-sex toilet block accommodation. Essential Adjustment	At least one accessible compartment should be provided for ambulant disabled people in each separate-sex toilet block accommodation. Reasonable Adjustment	At least one accessible compartment should be provided for ambulant disabled people in each separate-sex toilet block accommodation. Desirable Adjustment	At least one accessible compartment should be provided for ambulant disabled people in each separate-sex toilet block accommodation. Optional Adjustment or N/A
There should be equal provision of both left-hand and right-hand transfer to the WC in accessible toilet cubicles	There should be equal provision of both left-hand and right-hand transfer to the WC in accessible toilet cubicles Essential Adjustment	There should be equal provision of both left-hand and right-hand transfer to the WC in accessible toilet cubicles Reasonable Adjustment	There should be equal provision of both left-hand and right-hand transfer to the WC in accessible toilet cubicles Desirable Adjustment	There should be equal provision of both left-hand and right-hand transfer to the WC in accessible toilet cubicles Optional Adjustment or N/A
There should be an additional enlarged cubicle in separate-sex WC accommodation	There should be an additional enlarged cubicle in separate-sex WC accommodation Essential Adjustment	There should be an additional enlarged cubicle in separate-sex WC accommodation Reasonable Adjustment	There should be an additional enlarged cubicle in separate-sex WC accommodation Desirable Adjustment	There should be an additional enlarged cubicle in separate-sex WC accommodation Optional Adjustment or N/A
A changing places toilet should be installed to assembly, recreation and entertainment buildings as well as shopping centres, sports & leisure buildings, hospitals primary care facilities and cemetery or crematoria buildings.	A changing places toilet should be installed to assembly, recreation and entertainment buildings as well as shopping centres, sports & leisure buildings, hospitals primary care facilities and cemetery or crematoria buildings. Essential Adjustment	A changing places toilet should be installed to assembly, recreation and entertainment buildings as well as shopping centres, sports & leisure buildings, hospitals primary care facilities and cemetery or crematoria buildings. Reasonable Adjustment	A changing places toilet should be installed to assembly, recreation and entertainment buildings as well as shopping centres, sports & leisure buildings, hospitals primary care facilities and cemetery or crematoria buildings. Desirable Adjustment	A changing places toilet should be installed to assembly, recreation and entertainment buildings as well as shopping centres, sports & leisure buildings, hospitals primary care facilities and cemetery or crematoria buildings. Optional Adjustment or N/A
Accessible shower facilities should be installed to places of work	Accessible shower facilities should be installed to places of work Essential Adjustment	Accessible shower facilities should be installed to places of work Reasonable Adjustment	Accessible shower facilities should be installed to places of work Desirable Adjustment	Accessible shower facilities should be installed to places of work Optional Adjustment or N/A

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* 32. Employment: Are you in full or part time employment (including voluntary work)?

Yes

Question Title

* 33. Which answer best describes your situation:

I am or the person I care for is under working age

I am or the person I care for is of retirement age or retired

I am or the person I care for is actively looking for work but have concerns that an employer will not accommodate my disability needs

I do not believe my physical or mental impairment or that of the person I care for permits me to work

I am or the person I care for is not actively looking for work

Question Title

* 34. If you are not in work then please go to the end of the survey and select "Done". If you are working, to what extent do you agree with the following statement: "My employer and place of work makes sufficient adjustment to facilitate my disability specific needs"

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Question Title

* 35. If you or the person you care for are working; to what extent do you agree with your experience of the following:

	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
Appropriate adjustment has been made to the premises	Appropriate adjustment has been made to the premises Strongly Agree	Appropriate adjustment has been made to the premises Agree	Appropriate adjustment has been made to the premises Neither Agree or Disagree	Appropriate adjustment has been made to the premises Disagree	Appropriate adjustment has been made to the premises Strongly Disagree
Information is provided in accessible formats such as Braille, audio tape, audio description or publications in ‘Easy Read’ format.	Information is provided in accessible formats such as Braille, audio tape, audio description or publications in ‘Easy Read’ format. Strongly Agree	Information is provided in accessible formats such as Braille, audio tape, audio description or publications in ‘Easy Read’ format. Agree	Information is provided in accessible formats such as Braille, audio tape, audio description or publications in ‘Easy Read’ format. Neither Agree or Disagree	Information is provided in accessible formats such as Braille, audio tape, audio description or publications in ‘Easy Read’ format. Disagree	Information is provided in accessible formats such as Braille, audio tape, audio description or publications in ‘Easy Read’ format. Strongly Disagree
There is an active reallocation of work duties between disabled and abled bodied employees	There is an active reallocation of work duties between disabled and abled bodied employees Strongly Agree	There is an active reallocation of work duties between disabled and abled bodied employees Agree	There is an active reallocation of work duties between disabled and abled bodied employees Neither Agree or Disagree	There is an active reallocation of work duties between disabled and abled bodied employees Disagree	There is an active reallocation of work duties between disabled and abled bodied employees Strongly Disagree
Disabled workers are transferred into a more suited existing role	Disabled workers are transferred into a more suited existing role Strongly Agree	Disabled workers are transferred into a more suited existing role Agree	Disabled workers are transferred into a more suited existing role Neither Agree or Disagree	Disabled workers are transferred into a more suited existing role Disagree	Disabled workers are transferred into a more suited existing role Strongly Disagree
Disabled workers are permitted flexible working, extra breaks, shorter shifts or working from home.	Disabled workers are permitted flexible working, extra breaks, shorter shifts or working from home. Strongly Agree	Disabled workers are permitted flexible working, extra breaks, shorter shifts or working from home. Agree	Disabled workers are permitted flexible working, extra breaks, shorter shifts or working from home. Neither Agree or Disagree	Disabled workers are permitted flexible working, extra breaks, shorter shifts or working from home. Disagree	Disabled workers are permitted flexible working, extra breaks, shorter shifts or working from home. Strongly Disagree
Disabled employees are assigned to a more suitable place or building of work	Disabled employees are assigned to a more suitable place or building of work Strongly Agree	Disabled employees are assigned to a more suitable place or building of work Agree	Disabled employees are assigned to a more suitable place or building of work Neither Agree or Disagree	Disabled employees are assigned to a more suitable place or building of work Disagree	Disabled employees are assigned to a more suitable place or building of work Strongly Disagree
Disabled employees are allowed time off for recovery or treatment	Disabled employees are allowed time off for recovery or treatment Strongly Agree	Disabled employees are allowed time off for recovery or treatment Agree	Disabled employees are allowed time off for recovery or treatment Neither Agree or Disagree	Disabled employees are allowed time off for recovery or treatment Disagree	Disabled employees are allowed time off for recovery or treatment Strongly Disagree
Employers are giving or arranging training, mentoring for disabled or other employees	Employers are giving or arranging training, mentoring for disabled or other employees Strongly Agree	Employers are giving or arranging training, mentoring for disabled or other employees Agree	Employers are giving or arranging training, mentoring for disabled or other employees Neither Agree or Disagree	Employers are giving or arranging training, mentoring for disabled or other employees Disagree	Employers are giving or arranging training, mentoring for disabled or other employees Strongly Disagree
Employers are acquiring or modifying equipment for disabled employees	Employers are acquiring or modifying equipment for disabled employees Strongly Agree	Employers are acquiring or modifying equipment for disabled employees Agree	Employers are acquiring or modifying equipment for disabled employees Neither Agree or Disagree	Employers are acquiring or modifying equipment for disabled employees Disagree	Employers are acquiring or modifying equipment for disabled employees Strongly Disagree
Procedures are modified for testing or assessment associated with employment or recruitment	Procedures are modified for testing or assessment associated with employment or recruitment Strongly Agree	Procedures are modified for testing or assessment associated with employment or recruitment Agree	Procedures are modified for testing or assessment associated with employment or recruitment Neither Agree or Disagree	Procedures are modified for testing or assessment associated with employment or recruitment Disagree	Procedures are modified for testing or assessment associated with employment or recruitment Strongly Disagree
Employers are providing a reader or interpreter where necessary	Employers are providing a reader or interpreter where necessary Strongly Agree	Employers are providing a reader or interpreter where necessary Agree	Employers are providing a reader or interpreter where necessary Neither Agree or Disagree	Employers are providing a reader or interpreter where necessary Disagree	Employers are providing a reader or interpreter where necessary Strongly Disagree
Employers are providing supervision or support to disabled and able bodied employees	Employers are providing supervision or support to disabled and able bodied employees Strongly Agree	Employers are providing supervision or support to disabled and able bodied employees Agree	Employers are providing supervision or support to disabled and able bodied employees Neither Agree or Disagree	Employers are providing supervision or support to disabled and able bodied employees Disagree	Employers are providing supervision or support to disabled and able bodied employees Strongly Disagree
Employers are permitting disability leave for rehabilitation to return to work	Employers are permitting disability leave for rehabilitation to return to work Strongly Agree	Employers are permitting disability leave for rehabilitation to return to work Agree	Employers are permitting disability leave for rehabilitation to return to work Neither Agree or Disagree	Employers are permitting disability leave for rehabilitation to return to work Disagree	Employers are permitting disability leave for rehabilitation to return to work Strongly Disagree
Companies are employing a support worker to assist a disabled employee	Companies are employing a support worker to assist a disabled employee Strongly Agree	Companies are employing a support worker to assist a disabled employee Agree	Companies are employing a support worker to assist a disabled employee Neither Agree or Disagree	Companies are employing a support worker to assist a disabled employee Disagree	Companies are employing a support worker to assist a disabled employee Strongly Disagree
Employers are modifying employment procedures for disabled employees including disciplinary, grievance and redundancy	Employers are modifying employment procedures for disabled employees including disciplinary, grievance and redundancy Strongly Agree	Employers are modifying employment procedures for disabled employees including disciplinary, grievance and redundancy Agree	Employers are modifying employment procedures for disabled employees including disciplinary, grievance and redundancy Neither Agree or Disagree	Employers are modifying employment procedures for disabled employees including disciplinary, grievance and redundancy Disagree	Employers are modifying employment procedures for disabled employees including disciplinary, grievance and redundancy Strongly Disagree
Employers are modifying performance related pay arrangement for disabled employees.	Employers are modifying performance related pay arrangement for disabled employees. Strongly Agree	Employers are modifying performance related pay arrangement for disabled employees. Agree	Employers are modifying performance related pay arrangement for disabled employees. Neither Agree or Disagree	Employers are modifying performance related pay arrangement for disabled employees. Disagree	Employers are modifying performance related pay arrangement for disabled employees. Strongly Disagree