Co-op Customer Service Feedback Question Title * 1. Overall, how well do our services meet your management committee's needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 2. If you use our website, how easy is it to find what you were looking for? Extremely easy Very easy Somewhat easy Not so easy Not at all easy OK Question Title * 3. How easy is it to understand the information on our website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy OK Question Title * 4. Is there anything we could do to improve our website? OK Question Title * 5. Are there any additional website or other services we could offer that would be useful to your co-op? OK Question Title * 6. How would you rate the value for money of the services you currently receive from Co-op Homes? Excellent Above average Average Below average Poor OK Question Title * 7. What changes would Co-Operative Homes (South) Ltd. have to make for you to give it a higher rating? OK Question Title * 8. Has the new annual plan we've produced for you help you understand the services you receive as part of your management agreement, the chargeable items and those complementary services we provide free of charge. OK Question Title * 9. Do you have any other comments about how we can improve the overall services we offer to our co-ops? OK Question Title * 10. Would you be interested in joining Co-op Homes' User Group (CHUG)? This is a group made up of representatives from our client co-ops who meet 3 times a year to discuss service and other issues. The minutes of CHUG are reported to CHS' Board Yes No If Yes, please leave contact details in the box below OK Question Title * 11. How likely is it that you would recommend Co-op Homes to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 12. Finally, would you be happy to provide a verbal, email or video reference to other co-ops thinking of joining Co-op Homes? Yes, happy to be called on the telephone Yes, happy to give an email reference Yes, happy to be videoed talking about Co-op Homes Sorry - none of the above OK Question Title * 13. If you've answered "yes" to Q.12 above, please give us your contact details. Your Name Your Co-op Email Address Phone Number OK DONE - YOU MAY NOW CLOSE YOUR BROWSER. THANK YOU AGAIN!
