Pre-Sales and Customer Service

Pre-Sales Questionaire

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* 1. Name:

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* 2. Job Role:

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* 3. Organisation Name:

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* 4. Which CCG's is the MIG used in locally?

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* 5. Which MIG products and services are in use in your CCG/s area?

Detailed Care Record v1

Detailed Care Record v2

Specialist Data Sets

Shared Record Viewer

Electronic Clinical Correspondence

Don't know

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* 6. How satisfied are you, with your understanding of MIG products and services?

	Very Satisfied	Satisfied	Unsatisfied	N/A
Detailed Care Record v1 (10 Standard html rendered GP data views)	Detailed Care Record v1 (10 Standard html rendered GP data views) Very Satisfied	Detailed Care Record v1 (10 Standard html rendered GP data views) Satisfied	Detailed Care Record v1 (10 Standard html rendered GP data views) Unsatisfied	Detailed Care Record v1 (10 Standard html rendered GP data views) N/A
Detailed Care Record v2 (Same level of data as before, but available in structured format)	Detailed Care Record v2 (Same level of data as before, but available in structured format) Very Satisfied	Detailed Care Record v2 (Same level of data as before, but available in structured format) Satisfied	Detailed Care Record v2 (Same level of data as before, but available in structured format) Unsatisfied	Detailed Care Record v2 (Same level of data as before, but available in structured format) N/A
Specialist Data Sets (Additional Feeds of data from GP like EPaCCs, Care Planning etc, Also feeds from Community and Mental Health systems)	Specialist Data Sets (Additional Feeds of data from GP like EPaCCs, Care Planning etc, Also feeds from Community and Mental Health systems) Very Satisfied	Specialist Data Sets (Additional Feeds of data from GP like EPaCCs, Care Planning etc, Also feeds from Community and Mental Health systems) Satisfied	Specialist Data Sets (Additional Feeds of data from GP like EPaCCs, Care Planning etc, Also feeds from Community and Mental Health systems) Unsatisfied	Specialist Data Sets (Additional Feeds of data from GP like EPaCCs, Care Planning etc, Also feeds from Community and Mental Health systems) N/A
Shared Record Viewer (html rendered viewer of all MIG data, for areas where there is no integrated system yet, Social Care etc.)	Shared Record Viewer (html rendered viewer of all MIG data, for areas where there is no integrated system yet, Social Care etc.) Very Satisfied	Shared Record Viewer (html rendered viewer of all MIG data, for areas where there is no integrated system yet, Social Care etc.) Satisfied	Shared Record Viewer (html rendered viewer of all MIG data, for areas where there is no integrated system yet, Social Care etc.) Unsatisfied	Shared Record Viewer (html rendered viewer of all MIG data, for areas where there is no integrated system yet, Social Care etc.) N/A
Electronic Clinical Correspondence (Document/Message delivery solution to share things like discharges from Acute to GP)	Electronic Clinical Correspondence (Document/Message delivery solution to share things like discharges from Acute to GP) Very Satisfied	Electronic Clinical Correspondence (Document/Message delivery solution to share things like discharges from Acute to GP) Satisfied	Electronic Clinical Correspondence (Document/Message delivery solution to share things like discharges from Acute to GP) Unsatisfied	Electronic Clinical Correspondence (Document/Message delivery solution to share things like discharges from Acute to GP) N/A

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* 7. Who is your key business development contact at Healthcare Gateway?

Liam King

Georgina Roper

Other (please specify)

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* 8. How satisfied are you with your key business development contact?

	Very Satisfied	Satisfied	Unsatisfied	N/A
Their knowledge and understanding of Healthcare Gateways products and services	Their knowledge and understanding of Healthcare Gateways products and services Very Satisfied	Their knowledge and understanding of Healthcare Gateways products and services Satisfied	Their knowledge and understanding of Healthcare Gateways products and services Unsatisfied	Their knowledge and understanding of Healthcare Gateways products and services N/A
Their Industry knowledge	Their Industry knowledge Very Satisfied	Their Industry knowledge Satisfied	Their Industry knowledge Unsatisfied	Their Industry knowledge N/A
Their Availability and Helpfullness	Their Availability and Helpfullness Very Satisfied	Their Availability and Helpfullness Satisfied	Their Availability and Helpfullness Unsatisfied	Their Availability and Helpfullness N/A
Their Promptness in responding to questions/queries	Their Promptness in responding to questions/queries Very Satisfied	Their Promptness in responding to questions/queries Satisfied	Their Promptness in responding to questions/queries Unsatisfied	Their Promptness in responding to questions/queries N/A
Them acting out on any agreed meeting actions	Them acting out on any agreed meeting actions Very Satisfied	Them acting out on any agreed meeting actions Satisfied	Them acting out on any agreed meeting actions Unsatisfied	Them acting out on any agreed meeting actions N/A

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* 9. If we could improve one thing about Healthcare Gateways business development team, what would it be?

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* 10. Please provide us with your thoughts on our marketing and communications

	Very good	Good	Ok	Poor	Very poor
How do you rate our new branding (logo/characters/strap line)	How do you rate our new branding (logo/characters/strap line) Very good	How do you rate our new branding (logo/characters/strap line) Good	How do you rate our new branding (logo/characters/strap line) Ok	How do you rate our new branding (logo/characters/strap line) Poor	How do you rate our new branding (logo/characters/strap line) Very poor
How do you rate the design of the new website	How do you rate the design of the new website Very good	How do you rate the design of the new website Good	How do you rate the design of the new website Ok	How do you rate the design of the new website Poor	How do you rate the design of the new website Very poor
How do you rate the content of the new website	How do you rate the content of the new website Very good	How do you rate the content of the new website Good	How do you rate the content of the new website Ok	How do you rate the content of the new website Poor	How do you rate the content of the new website Very poor
How do you rate our promotional emails	How do you rate our promotional emails Very good	How do you rate our promotional emails Good	How do you rate our promotional emails Ok	How do you rate our promotional emails Poor	How do you rate our promotional emails Very poor
How would you rate our discounts and special offers	How would you rate our discounts and special offers Very good	How would you rate our discounts and special offers Good	How would you rate our discounts and special offers Ok	How would you rate our discounts and special offers Poor	How would you rate our discounts and special offers Very poor

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* 11. Do you have additional feedback on our business development managers or the marketing?