Customer Satisfaction Questionniare

We are carrying out a survey of the service provided by the Building Standards Team.  Your views are important to us as they will help to shape our service and improve how we do things.  Please take a few minutes to fill in the questionnaire and tick the relevant boxes.

* 1. Is your application a:

* 2. Are you the:

* 3. Which office dealt with your application:

* 4. Please indicate whether you agree or disagree with the following statements.

  Strongly agree Agree Disagree Strongly disagree Does not apply
I was given all the information required to follow the relevant application process
The information I received was accurate and easy to understand
I was satisfied with the help and advice given to submit my application
I was able to access the service in a way that met my needs
My enquiries were dealt with promptly
I was satisfied with the delivery of the service
I was satisfied with the timeliness of the service
I was satisfied with the quality of customer service provided
The staff were polite and friendly
I felt I was treated fairly
Overall, I was satisfied with the service I received

* 5. Please make any additional comments or suggestions for service improvements.  These will be treated in the strictest confidence but will be used, where appropriate, to help us improve the service.

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