British Sign Language (BSL) : Digital Communication with Primary Care: Patient Feedback

Digital Communication with Primary Care: Patient Feedback

The NHS Sussex Clinical Commissioning Groups are interested in hearing feedback from Sussex patients regarding their experiences of using technology to communicate with their GP and local practice. This feedback will be used when considering Sussex-wide technology suppliers in primary care.

Text messaging and other technology has been used as a means of communication between GP practices and patients for a range of services, including appointment reminders, health campaigns, clinical surveys and general information sharing.

This survey closes at 9am on: 12th June

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* 1. What is your age group?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 2. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months?

Yes a little

Yes a lot

I prefer not to say

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* 3. If ‘yes’, please state the type of impairment. If you have more than one please tick all that apply. If none apply, please mark ‘Other’ and write your own answer

Physical Impairment

Sensory Impairment

Learning Disability/Difficulty

Long-standing illness

Mental Health condition

Autistic Spectrum

Does not apply to me

Other Developmental Condition

Other (please describe your impairment if not listed above)

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* 4. Is English your first language?

Yes

No. Please tell us your first language

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* 5. Do you use any digital technology to contact your GP surgery for non-urgent care? Eg the NHS App, Patient Access or Online Consultation

Yes

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* 6. If you answered yes to Question 5, does this digital technology make it easier for you to contact your GP surgery for non-urgent care?

Yes

Not applicable

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* 7. If you don’t use digital technology (eg the NHS App, Patient Access or Online Consultation) to contact your GP surgery, please can you tell us why?

I don’t know about it

I don’t have a phone, tablet or computer to use it with

I don’t know how to use it

I don’t think it works well

Other (please specify)

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* 8. How useful do you find appointment reminders by text message?

Extremely useful

Very useful

Somewhat useful

Not so useful

Not at all useful

My practice does not send me appointment reminders via SMS

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* 9. How useful do you find health campaign messages sent by your practices via text message?

Extremely useful

Very useful

Somewhat useful

Not so useful

Not at all useful

My practice does not use text messages to distribute health campaign messages

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* 10. Some practices offer a two-way text messaging service, meaning you can reply to your practice via text message to cancel an appointment. Have you used this feature before?

Yes

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* 11. If yes, how useful was it?

Extremely useful

Very useful

Not so useful

Not at all useful

N/A

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* 12. Some practices send out clinical surveys by text message to patients, with a hyperlink that allows you to answer questions about your health on the internet. How useful do you find this service?

Extremely useful

Very useful

Somewhat useful

Not so useful

Not at all useful

I have never received a survey via text message

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* 13. Please let us know if there is anything that would prevent you from being able to use a text messaging service? (i.e english is not my first language, i don't trust text etc.)

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* 14. Do you have any other comments or feedback regarding the use of text or other technology as a mode of communication between practice and patient?