Industrial Injuries Benefits Survey April 2021 - March 2022 April - December 2021 Question Title * 1. Advisor Julie Question Title * 2. Month April May June July August September October November December January February March Question Title * 3. How long was your wait from requesting the appointment to your actual appointment date? Less than 1 week 1-2 weeks 2-3 weeks More than 3 weeks Not specified Question Title * 4. Was your appointment Face to Face or a Telephone Appointment A Telephone Appointment A Face to Face Interview Question Title * 5. Was the advice you received? Very good Good Satisfactory Poor Very poor Not specified Question Title * 6. was the advice explained clearly? Yes No Not specified Question Title * 7. Did you understand all the advice received? All Some None Not specified Question Title * 8. How did the advice worker make you feel? Tick all that apply. Comfortable Relaxed Anxious Confused Not specified Question Title * 9. Overall how would you rate the service you received? Very good Good Satisfactory Poor Very poor Not specified Question Title * 10. How has the advice/support received been able to help you? Tick all that apply. Income likely to improve Feel happier Worry less about money Feel more able to cope Have more spare cash which enables me to do more things Sleep better tonight Feel able to put the heating on more often without worrying as much about the cost Other Not specified Other (please specify) Question Title * 11. Do you have any further comments or suggestions that may help us to improve our level of service? Done