Oxford Diagnostics Laboratories (ODL) Survey

Oxford Diagnostic Laboratories (ODL®) Survey

ODL are committed to the quality of the service we offer, and to comply fully with regulatory control including continuous improvements to our service. We seek feedback, both positive and negative, and the insights we receive from our surveys are an important factor in ensuring our customer requirements are met or exceeded. We will use the data gathered to improve the Quality Management System, and laboratory activities.

Your details will not be used for marketing purposes and we do not share your details/information with third parties.

The survey should take no longer than 5 minutes to complete. Your time and effort is greatly appreciated.

Question Title

* 1. Your name, job title, and location (Hospital/GP Practice name):

Question Title

* 2. How would you rate your Territory Manager in the following areas?

	Exceptional	Good	Satisfactory	Poor	Very poor
Knowledge of the ODL service	Knowledge of the ODL service Exceptional	Knowledge of the ODL service Good	Knowledge of the ODL service Satisfactory	Knowledge of the ODL service Poor	Knowledge of the ODL service Very poor
Ability to implement the service to meet your needs	Ability to implement the service to meet your needs Exceptional	Ability to implement the service to meet your needs Good	Ability to implement the service to meet your needs Satisfactory	Ability to implement the service to meet your needs Poor	Ability to implement the service to meet your needs Very poor
Helping you set up the logistics of sending samples	Helping you set up the logistics of sending samples Exceptional	Helping you set up the logistics of sending samples Good	Helping you set up the logistics of sending samples Satisfactory	Helping you set up the logistics of sending samples Poor	Helping you set up the logistics of sending samples Very poor
Responding to your calls or emails	Responding to your calls or emails Exceptional	Responding to your calls or emails Good	Responding to your calls or emails Satisfactory	Responding to your calls or emails Poor	Responding to your calls or emails Very poor
Following up of agreed actions	Following up of agreed actions Exceptional	Following up of agreed actions Good	Following up of agreed actions Satisfactory	Following up of agreed actions Poor	Following up of agreed actions Very poor

Are there any areas in which your Territory manager could improve, or any areas where you would like further support:

Question Title

* 3. ODL has a dedicated Customer Experience Team. How would you rate the team in the following areas:

	Exceptional	Good	Satisfactory	Poor	Very poor
Timely response	Timely response Exceptional	Timely response Good	Timely response Satisfactory	Timely response Poor	Timely response Very poor
Professionalism	Professionalism Exceptional	Professionalism Good	Professionalism Satisfactory	Professionalism Poor	Professionalism Very poor
Advice & guidance offered	Advice & guidance offered Exceptional	Advice & guidance offered Good	Advice & guidance offered Satisfactory	Advice & guidance offered Poor	Advice & guidance offered Very poor

Are there any areas where the team could improve the service you receive or any areas where you would like more support or retraining from the team?

Question Title

* 4. Are you currently satisfied with your method of receiving results?

Yes

If 'No', please give us an overview of any issues below or any feedback regarding our laboratory activities and/or Quality Management System, and a contact email we can use to contact you regarding this:

Question Title

* 5. Are you currently satisfied with the courier you use to send samples to us?

Yes

If 'No', please leave an overview of which courier you currently use, and any issues you have had so we can investigate this further for you:

Question Title

* 6. We strive to provide accurate, reportable results. Are you currently happy with the quality of results being reported?

Yes

If 'No', please outline what you would like to see from the quality of the results. In addition, if you would like to see any other tests offered by ODL in the future, please let us know below:

Question Title

* 7. Do you have any other comments or questions?

Thank you for taking the time to complete our survey.
For any further information on our service please contact us at CustomerExperience@oxfordimunotec.com or on 01235 433164

Oxford Diagnostic Laboratories is a trading division of Oxford Immunotec Ltd. A Revvity Inc. company
The ODL logo is a registered trademark of Oxford Immunotec Ltd.
ODL is a registered trademark of Oxford Immunotec Ltd.
T-SPOT® is a registered trademark of Oxford Immunotec Ltd.
© 2024 Oxford Immunotec Ltd. All rights reserved.
Oxford Immunotec is trading as Revvity.

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