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* 1. Where do you reside?

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* 2. Which category do you identify with?

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* 3. Which age group do you belong to?

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* 4. Which Ethnic Group do you classify yourself as?

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* 5. Who is your appointment with today?

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* 6. How do you normally book your appointments?

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* 7. If you normally book over the phone, how quickly are you answered? State roughly in minutes how long you was waiting to speak to a receptionist.

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* 8. Generally, how easy/difficult is it for you to book an appointment using your usual method of booking?

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* 9. How easy is it to get an appointment when you want it?

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* 10. How would you rate the appointments system?

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* 11. Were you offered an appointment within the extended hour’s service? (6.30pm-8pm or at a weekend)

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* 12. Do you receive a text message reminder before your appointment?

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* 13. Do you use the self-check in system?

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* 14. Are you normally seen on time? If No, how long do you usually have to wait?

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* 15. Are you informed of any appointment delays and given a reason why?

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* 16. Are you usually satisfied with your appointment?

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* 17. Have you experienced any issue with your previous appointments? If Yes please state what the issue was.

0 of 17 answered
 

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