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* 1. Where do you reside?

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* 2. Name of Practice or GP? 

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* 3. Which category do you identify with?

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* 4. Which age group do you belong to?

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* 5. Which Ethnic Group do you classify yourself as?

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* 6. Who is/was your appointment with?

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* 7. How do you normally book your appointments?

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* 8. If you normally book over the phone, how quickly was your call answered? 

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* 9. What time do you normally call? 

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* 10. Generally, how easy/difficult is it for you to book an appointment using your usual method of booking?

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* 11. Can you get an appointment when you want it? (e.g. venue and time)

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* 12. If you have experienced issues with booking appointments please tell us why? 

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* 13. How would you rate the appointments system?

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* 14. Were you offered an appointment within the extended hour’s service? (6.30pm-8pm or at a weekend)

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* 15. Do you receive a text message reminder before your appointment?

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* 16. Do you use the self-check in system?

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* 17. Are you normally seen on time? If No, how long do you usually have to wait?

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* 18. Are you informed of any appointment delays and given a reason why?

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* 19. Are you usually satisfied with your appointment?

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* 20. Have you experienced any issue with your previous appointments? If Yes please state what the issue was.

0 of 20 answered
 

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