Your experience

Thank you for taking the time to take this survey about our energy advice service. We're asking you to complete this survey because you received a home energy advice visit from us at some point over the last few months.

Your feedback will help us improve the service and plan for the future. The survey should only take 5-10 minutes to complete and your individual responses will be kept confidential. You can find our full privacy policy on our website.

Everyone who completes the survey will be entered into a prize draw to win a £25 One4all voucher.

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* 1. What prompted you to accept a home energy advice visit (tick all that apply)

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* 2. Do you have enhanced heating needs? (eg. need heating on at a higher temperature or for longer periods due to ill health, disability, old age (over 75) or young family (children under age of 5).

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* 3. Do you feel that you are using more energy than you would expect?

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* 4. Thinking back to your home energy advice visit, did you find it...

  Yes, very Yes, a bit Not sure No
Helpful
Informative
Easy to follow

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* 5. As a result of our advice, have you made any changes? (tick all that apply)

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* 6. Do you feel our advice has:

  Yes, a lot Yes, a bit Not sure No
Saved you energy or cut your energy costs?
Helped you feel more confident in managing your home energy use?
Helped you to feel warmer or more comfortable at home
Helped you improve your financial situation?

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* 7. If you have any health concerns (either physical or mental) do you think our advice has helped improved your health

  Yes No Too early to tell
Improved physical health
Improved mental health

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* 8. What advice was most useful? Why?

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* 9. Overall, how would you describe the service you received?

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* 10. We're always looking for ways to improve how we deliver our service. Please tell us if the the following suited your needs:

  Yes No
The delivery method of the advice (in your home or over the telephone)
The opening hours available

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* 11. How likely are you to recommend an energy advice visit to others?

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* 12. Is there anything that we could have done better?

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* 13. Have you got any other comments or suggestions?

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* 14. (Optional) Please enter your name and contact details if you would like to be entered into the prize draw. We promise not to pass your details on to anyone else. 

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* 15. Funder (Internal)

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* 16. FORT number (Internal)

0 of 16 answered
 

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