Cosy Kingdom home energy advice visits - new feedback survey (2021-22)

Your experience

Thank you for taking the time to take this survey about our energy advice service. We're asking you to complete this survey because you received a home energy advice visit from us at some point over the last few months.

Your feedback will help us improve the service and plan for the future. The survey should only take 5-10 minutes to complete and your individual responses will be kept confidential. You can find our full privacy policy on our website.

Everyone who completes the survey will be entered into a prize draw to win a £25 One4all voucher.

Question Title

* What prompted you to accept a home energy advice visit (tick all that apply)

I wanted help to switch supplier or resolve supplier issues

I was looking for gas and electricity utility debt advice

To make my home warmer or more comfortable

To reduce my household's carbon emissions

I am struggling to pay for my fuel use

I wanted to learn how I could reduce more energy usage or make my home more energy efficient

I was looking for information on new heating systems, home renewables or on what technologies or measures would be best for my home

Other (please specify)

Question Title

* Do you have enhanced heating needs? (eg. need heating on at a higher temperature or for longer periods due to ill health, disability, old age (over 75) or young family (children under age of 5).

Yes

Yes, but I underheat my home

Comment

Question Title

* Do you feel that you are using more energy than you would expect?

Yes

Not sure

Comment

Question Title

* Thinking back to your home energy advice visit, did you find it...

	Yes, very	Yes, a bit	Not sure	No
Helpful	Helpful Yes, very	Helpful Yes, a bit	Helpful Not sure	Helpful No
Informative	Informative Yes, very	Informative Yes, a bit	Informative Not sure	Informative No
Easy to follow	Easy to follow Yes, very	Easy to follow Yes, a bit	Easy to follow Not sure	Easy to follow No

Question Title

* As a result of our advice, have you made any changes? (tick all that apply)

I have made physical changes to my home (e.g. installed insulation, a new heating system, controls, draught-proofing or handy service)

I have made other, behaviour energy-saving changes at home (e.g. turned down the thermostat, set heating controls, closed doors/curtains, switching off lights or appliances, reduced hot water usage, changed how I use appliances)

I am more aware of my energy use at home

I have switched energy tariff or supplier

No changes

Other (please specify)

Question Title

* Do you feel our advice has:

	Yes, a lot	Yes, a bit	Not sure	No
Saved you energy or cut your energy costs?	Saved you energy or cut your energy costs? Yes, a lot	Saved you energy or cut your energy costs? Yes, a bit	Saved you energy or cut your energy costs? Not sure	Saved you energy or cut your energy costs? No
Helped you feel more confident in managing your home energy use?	Helped you feel more confident in managing your home energy use? Yes, a lot	Helped you feel more confident in managing your home energy use? Yes, a bit	Helped you feel more confident in managing your home energy use? Not sure	Helped you feel more confident in managing your home energy use? No
Helped you to feel warmer or more comfortable at home	Helped you to feel warmer or more comfortable at home Yes, a lot	Helped you to feel warmer or more comfortable at home Yes, a bit	Helped you to feel warmer or more comfortable at home Not sure	Helped you to feel warmer or more comfortable at home No
Helped you improve your financial situation?	Helped you improve your financial situation? Yes, a lot	Helped you improve your financial situation? Yes, a bit	Helped you improve your financial situation? Not sure	Helped you improve your financial situation? No

Question Title

* If you have any health concerns (either physical or mental) do you think our advice has helped improved your health

	Yes	No	Too early to tell
Improved physical health	Improved physical health Yes	Improved physical health No	Improved physical health Too early to tell
Improved mental health	Improved mental health Yes	Improved mental health No	Improved mental health Too early to tell

Comment

Question Title

* What advice was most useful? Why?

Question Title

* Overall, how would you describe the service you received?

Excellent

Good

Fair

Poor

Don't know

Question Title

* We're always looking for ways to improve how we deliver our service. Please tell us if the the following suited your needs:

	Yes	No
The delivery method of the advice (in your home or over the telephone)	The delivery method of the advice (in your home or over the telephone) Yes	The delivery method of the advice (in your home or over the telephone) No
The opening hours available	The opening hours available Yes	The opening hours available No

Question Title

* How likely are you to recommend an energy advice visit to others?

Very likely

Quite likely

Not sure

Unlikely

Very unlikely

Question Title

* Is there anything that we could have done better?

Question Title

* Have you got any other comments or suggestions?

Question Title

* (Optional) Please enter your name and contact details if you would like to be entered into the prize draw. We promise not to pass your details on to anyone else.

Name

Phone number

Email address

Cosy Kingdom home energy advice visits - new feedback survey (2021-22)

Your experience

Question Title

* What prompted you to accept a home energy advice visit (tick all that apply)

Question Title

* Do you have enhanced heating needs? (eg. need heating on at a higher temperature or for longer periods due to ill health, disability, old age (over 75) or young family (children under age of 5).

Question Title

* Do you feel that you are using more energy than you would expect?

Question Title

* Thinking back to your home energy advice visit, did you find it...

Question Title

* As a result of our advice, have you made any changes? (tick all that apply)

Question Title

* Do you feel our advice has:

Question Title

* If you have any health concerns (either physical or mental) do you think our advice has helped improved your health

Question Title

* What advice was most useful? Why?

Question Title

* Overall, how would you describe the service you received?

Question Title

* We're always looking for ways to improve how we deliver our service. Please tell us if the the following suited your needs:

Question Title

* How likely are you to recommend an energy advice visit to others?

Question Title

* Is there anything that we could have done better?

Question Title

* Have you got any other comments or suggestions?

Question Title

* (Optional) Please enter your name and contact details if you would like to be entered into the prize draw. We promise not to pass your details on to anyone else.

Question Title

* Funder (Internal)

Question Title

* FORT number (Internal)