WE WOULD LIKE TO KNOW YOUR THOUGHTS

We strive to provide the highest possible level of service within out Service Department at all times, ensuring you and your vehicle receive nothing but the very highest of standards. Please take a few moments to tell us what you think of your purchase experience from our Service Department - your feedback is vitally important to us. 

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* Customer Name:

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* Date of Collection:

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* Vehicle Model:

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* Registration No:

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* 1. Did we provide a cost estimate prior to starting the work? (Reply not applicable if you have a service plan or you are not being personally charged for the work carried out.)

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* 2. Was the work completed before or on the promised time?

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* Using a scale of 1 - 10, with 10 representing "completely satisfied" and 1 representing "completely dissatisfied," please rate your satisfaction with the following aspects of your service experience.

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3. The ease of getting a service appointment within a reasonable time
4. The waiting time when bringing in your car for service
5. The waiting time when collecting your car
6. The quality of any alternate transport (if taken)
7. The quality of service advice
8. The quality of the work done
9. The cleanliness of the car outside after the service
10. The explanation of the charges and the information provided about the work done
11. The friendliness, helpfulness and willingness of the staff to understand and address problems
12. The honesty and trustworthiness of the staff
13. Your overall satisfaction with the service experience

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