Why we are undertaking this survey

We know local people find the current range of urgent care services confusing, and want to know where they can go to find advice or treatment on the same day.

Barking & Dagenham, Havering and Redbridge Clinical Commissioning Groups (BHR CCGs) have asked the Healthwatch to carry out research that will help to improve community urgent care services, making it easier for local people to get the right care, in the right place, at the right time.

Community urgent care services are services that provide urgent same-day care and advice for people with urgent, but not emergency or life-threatening health issues. They are the services such as GP hubs or walk-in centres that you use when you cannot see your own GP.

* 1. Which borough do you live in?

* 2. Do you understand the difference between ‘urgent care’ and ‘emergency care’?

* 3. If yes, can you explain, in your own words, what the difference is
between ‘urgent care’ and ‘emergency care’?