On 1st January 2019 the practice introduced a new appointment system.

Appointment Changes:

Booked appointments 7.30 – 8.40am
These appointments are for patients who would like to be seen earlier in the day e.g. before going work. They are bookable up to two weeks in advance.

Morning Appointments
Routine appointments are available every morning and are bookable on the day only, either by telephone, through the on-line booking system (Patient Access*) or in person at Reception.

Urgent appointments (for patients that are unwell and need to be seen on the day) are available every morning and are booked in time order. These patients will be seen by the Duty Doctor for that day.  Once the urgent appointments have been filled patients are offered a telephone call by the Duty Doctor.

Afternoon Appointments - We offer a limited number of booked appointments in the afternoon. The appointments can be booked up to two weeks in advance.

There is a duty doctor available for urgent appointments every afternoon, but patients will not be offered a telephone call by the duty doctor.  We would value your feedback on how this change is working by taking part in our short survey.

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* 1. How do you prefer to book your appointment to see a doctor at the surgery?

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* 2. Since the new appointment system was introduced how easy have you found making an appointment?

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* 3. How easy have you found getting through on the telephones since the new appointment system was introduced?

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* 4. Did you know you can book on the day appointments via Online services/GP App?

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* 5. If using patient access how easy have you found making an appointment using this system?

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* 6. When booking your last appointment did you make the appointment with the doctor of your choice?

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* 7. When booking an appointment have you found there is more availability?

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* 8. Overall how satisfied are you with the new appointment system?

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