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Parkside Patient Survey 2019 - Changes to the Appointment System
On 1st January 2019 the practice introduced a new appointment system.
Appointment Changes:
Booked appointments 7.30 – 8.40am These appointments are for patients who would like to be seen earlier in the day e.g. before going work. They are bookable up to two weeks in advance.
Morning Appointments Routine appointments are available every morning and are bookable on the day only, either by telephone, through the on-line booking system (Patient Access*) or in person at Reception.
Urgent appointments (for patients that are unwell and need to be seen on the day) are available every morning and are booked in time order. These patients will be seen by the Duty Doctor for that day. Once the urgent appointments have been filled patients are offered a telephone call by the Duty Doctor.
Afternoon Appointments - We offer a limited number of booked appointments in the afternoon. The appointments can be booked up to two weeks in advance.
There is a duty doctor available for urgent appointments every afternoon, but patients will not be offered a telephone call by the duty doctor. We would value your feedback on how this change is working by taking part in our short survey.