Introduction

More than 550,000 small businesses in the UK have been forced to halt trading due to a disruption in the last two years, according to 2016 research by small business insurer Direct Line for Business. The average cost of keeping a small business afloat while unable to trade for two weeks is estimated to be £8,775. For larger firms the costs rise rapidly.

For companies forced to cease trading due to business disruption, the period of shutdown lasted, on average, more than three months. This will be of concern for the one in five small businesses that claim that they would not be able to survive if they had to cease trading for more than a month.

For more than 20 years, large companies have been developing increasingly sophisticated business continuity management and have realised the benefits planning brings. Now we want to bring these capabilities and benefits to the SME sector at an affordable price.

Crises Control is a start-up company with a SaaS product in the incident notification and management field. We are looking to conduct research with owners/directors of SMEs to test the market, pricing and functionality of our product.

To thank you for taking part in our survey we will send you a free copy of our white paper “Five ways to Cut Down Your Business Disruption”.

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* 1. Does your organisation have any business continuity/disaster recovery plans in place?

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* 2. If so, what does your BC plan cover? Tick all that apply.

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* 3. If you have no BC plans in place, why not?

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* 4. What would it cost your organisation to be unable to conduct normal business for a full 8-hour working day?

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* 5. How would your organisation communicate in the event of a business disruption event that left you without power, telecoms or access to your building?

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* 6. Have you tested your chosen method(s) of communication?

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* 7. Would you be prepared to pay for an incident communication tool that reduced your business downtime from 8 hours to 2 hours?

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* 8. How would you expect to pay for such a tool?

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* 9. How much would think it reasonable to pay for such a tool?

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* 10. What would be the key features of such a tool? Please rate all accordingly.

  Must have Could have Does not need to have
Locate people at risk and aid responders in assisting them
Store associated multimedia assets in a secure and ready to distribute format
Quickly and reliably communicate relevant information in near real-time to the right internal or external user group
Track status of tasks delivered to users, and escalate if users haven’t accepted tasks
Enable you to schedule reviews of your incident action plans
Easily audit incident responses post-event
Obtain acknowledgment of messages, and track location information of users on an easy-to-use dashboard
Allow users to message eachother on the system, including sending assets such as pictures or videos
Centrally track progress in real-time on executing response plans
Automate the execution of pre-defined communications processes
Store BC plans in a secure and ready to distribute format

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* 11. What is your job title?

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* 12. What is your e-mail address?

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* 13. What industry sector do you work in?

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* 14. How many employees work in your organisation?

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