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* 1. Did you plan to come to Bulky Bob’s today or were you just passing by?

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* 2. If planned, was it easy to find?

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* 3. If passing, what made you come in?

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* 4. What do you think about the price of our goods?

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* 5. What do you think about the range of items available?

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* 6. What sort of service have you had from our staff?

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* 7. If you hadn’t bought the item(s) today from BBFW would you have bought a similar item from somewhere else?

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* 8. If yes to Q7, how much do you think it would have cost you elsewhere?

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* 9. If you were going to buy from elsewhere, how would you do it?

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* 10. Research has shown the essential items needed to furnish your home are those listed below.
Please tick those that you would agree are essential.

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* 11. Do you think IT equipment and internet access is essential for a home?

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* 12. Do you have access to IT equipment and the internet in your home?

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* 13. Are there any other items you feel are essential that are not listed above? (Please specify)

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* 14. Did you experience any negative impacts as a result of receiving furniture?

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* 15. Any general comments or suggestions?

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* 16. Finally, please tell us a little about yourself (optional)
Age?

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* 17. Gender

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* 18. Ethnicity

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* 19. Are you in receipt of any Benefits?

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* 20. Are you registered as disabled?

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* 21. How many people in your household?

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* 22. What is your postcode?

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