Introduction

We aim to offer the highest standard of service at all times. We would like to know about your recent experience of our repairs service. Please take a few minutes to complete this survey and share your views with us. We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.

If you have any questions about this survey, or require assistance, please contact our Staff Team on 01389 721216 or email info@cordalehousing.org.uk

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Cordale?

* 2. Overall, how satisfied or dissatisfied are you with the quality of your home?

* 3. How could we improve the quality of your home?  Please use this space to tell us:

* 4. Thinking about your most recent repair, how satisfied or dissatisfied were you with the repairs service provided by Cordale?

* 5. How satisfied or dissatisfied were you with the following?

  Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied
Being able to arrange a suitable day / date / time for the repair to be carried out
The contractors turning up as arranged or keeping to an agreed day / date / time
Time taken before work started
The speed of completion of the work
The conduct of the contractor who carried out the work
The overall quality of the work
Keeping dirt and mess to a minimum
The repair being done 'right first time'
The contractors doing the job you expected

* 6. If the arrangement you made for carrying out the repair was not kept, please tell us the date the repair was completed

Date / Time
/
/

* 7. How could we improve our repairs service?  Please use this space to tell us:

* 8. Order Number:

* 9. Contractor:

* 10. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Thank you for taking part in our survey!

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