ACCESS TO GP PRACTICE SERVICES - PATIENT FEEDBACK

Enhanced Access

Church Street and Newbury Street Practices work together as a Primary Care Network (PCN), known as Wantage PCN, in which we are commissioned to deliver services that are in addition to our core medical services that are provided between 08:30 and 18:30 Monday – Friday.
PCNs have been asked to undertake patient engagement to ensure that a new Enhanced Access Service to provide additional appointment capacity, with effect from 1 October 2022, meets the needs of our local population.

Please help us in completing the short survey below to understand your views and needs on additional appointment capacity through Enhanced Access services. It should take just a few minutes to complete.

Question Title

* 1. Appointment Times. How useful would you find the following appointment times?

	Morning 7:00 am - 08:00 am	Evening 6:30 pm - 8:00 pm	Saturday 09:00 am - 1:00 pm	Saturday 1:00 pm - 5:00 pm
1 being very useful - 5 not useful at all	1 being very useful - 5 not useful at all Morning 7:00 am - 08:00 am menu	1 being very useful - 5 not useful at all Evening 6:30 pm - 8:00 pm menu	1 being very useful - 5 not useful at all Saturday 09:00 am - 1:00 pm menu	1 being very useful - 5 not useful at all Saturday 1:00 pm - 5:00 pm menu

Question Title

* 2. Appointment Types - how useful would the following appointment types be if they were provided through Enhanced Access service?

	Chronic Disease Management e.g. Asthma, Diabetes reviews	Minor Illness	Health Screening including cervical smears and NHS health checks	General health - including blood tests	Support groups e.g. diabetes, asthma, lifestyle	Physiotherapy	Childhood immunisations	Health Promotion e.g. weight management, exercise	Well woman clinic e.g. menopause, contraception
1 being very useful and 5 not at all useful	1 being very useful and 5 not at all useful Chronic Disease Management e.g. Asthma, Diabetes reviews menu	1 being very useful and 5 not at all useful Minor Illness menu	1 being very useful and 5 not at all useful Health Screening including cervical smears and NHS health checks menu	1 being very useful and 5 not at all useful General health - including blood tests menu	1 being very useful and 5 not at all useful Support groups e.g. diabetes, asthma, lifestyle menu	1 being very useful and 5 not at all useful Physiotherapy menu	1 being very useful and 5 not at all useful Childhood immunisations menu	1 being very useful and 5 not at all useful Health Promotion e.g. weight management, exercise menu	1 being very useful and 5 not at all useful Well woman clinic e.g. menopause, contraception menu

Question Title

* 3. Consultation Types - how useful would these consultation types be if provided they were provided through the Enhanced Access service?

	Telephone	Video Calls	Face-to-Face	Same Day	Pre-bookable (2 weeks in advance)	Group consultations e.g. asthma, diabetes, lifestyle
1 being very useful and 5 not at all useful	1 being very useful and 5 not at all useful Telephone menu	1 being very useful and 5 not at all useful Video Calls menu	1 being very useful and 5 not at all useful Face-to-Face menu	1 being very useful and 5 not at all useful Same Day menu	1 being very useful and 5 not at all useful Pre-bookable (2 weeks in advance) menu	1 being very useful and 5 not at all useful Group consultations e.g. asthma, diabetes, lifestyle menu

Question Title

* 4. How much of a barrier are the following in attending GP Practice core services 08:00-18:30? (on scale 1-5 where 1 is not a barrier at all and 5 is very much a barrier)

	Wait times to have an appointment offered	Getting through to the practice - phone or online	Appointment availability of a particular team member	No access to on-line technology options	Unable to attend during core hours i.e. 08:00 am - 6:30 pm due to other commitments
1 is not a barrier - 5 is very much a barrier	1 is not a barrier - 5 is very much a barrier Wait times to have an appointment offered menu	1 is not a barrier - 5 is very much a barrier Getting through to the practice - phone or online menu	1 is not a barrier - 5 is very much a barrier Appointment availability of a particular team member menu	1 is not a barrier - 5 is very much a barrier No access to on-line technology options menu	1 is not a barrier - 5 is very much a barrier Unable to attend during core hours i.e. 08:00 am - 6:30 pm due to other commitments menu

Question Title

* 5. Which GP Practice are you registered at?
Thank you for completing this survey! In order for us to ensure that improvements are made, please can you select the local GP surgery you are registered with.

Church Street Practice

Newbury Street Practice

Question Title

* 6. Please confirm your age bracket

Under 18

18-24

25-34

35-44

45-54

55-64

65-75

75+

Prefer not to say

Question Title

* 7. Wnat is your ethnic background?

Asian

Asian, or Asian British - Chinese

Asian, or Asian British - Indian

Asian, or Asian British - Pakistani

Other, Asian background

Black, or Black British - African

Black, or Black British - Caribbean

Other, Black, or Black British background

Mixed / multiple ethnic group - Asian & White

Mixed / multiple ethnic group - Black African & White

Other, Mixed / multiple ethnic group background

White, British

White, Gypsy/Traveller

Other, White background

Other (please specify)

Prefer not to say

Question Title

* 8. Do you consider yourself to be disabled?

Yes

Prefer not to say

Thank you for your time in providing us with feedback. Closing date for submissions: Thursday 30 June 2022
Please let us know if you need this survey in alternative formats.
Paper copies are also available in the waiting rooms of each Practice.

ACCESS TO GP PRACTICE SERVICES - PATIENT FEEDBACK

Enhanced Access

Question Title

* 1. Appointment Times. How useful would you find the following appointment times?

Question Title

* 2. Appointment Types - how useful would the following appointment types be if they were provided through Enhanced Access service?

Question Title

* 3. Consultation Types - how useful would these consultation types be if provided they were provided through the Enhanced Access service?

Question Title

* 4. How much of a barrier are the following in attending GP Practice core services 08:00-18:30? (on scale 1-5 where 1 is not a barrier at all and 5 is very much a barrier)

Question Title

* 5. Which GP Practice are you registered at? Thank you for completing this survey! In order for us to ensure that improvements are made, please can you select the local GP surgery you are registered with.

Question Title

* 6. Please confirm your age bracket

Question Title

* 7. Wnat is your ethnic background?

Question Title

* 8. Do you consider yourself to be disabled?

* 5. Which GP Practice are you registered at?
Thank you for completing this survey! In order for us to ensure that improvements are made, please can you select the local GP surgery you are registered with.