Wiltshire Law Centre

Client Feedback Questionnaire

Wiltshire Law Centre strives to provide a high quality service to all its clients. You should have been given a copy of our ‘Clients Charter’ when we first took on your case.

We want to know what you think about the quality of service that we provided for you.

Please answer the questions below.

Question Title

* 1. How satisfied were you with our overall level of service?

Very Satisfied

Fairly Satisfied

Fairly Dissatisfied

Very Dissatisfied

If you were dissatisfied, please tell us why.

Question Title

* 2. Did we give you information/advice that was easy to understand?

Very easy

Fairly easy

Fairly difficult

Very difficult

Question Title

* 3. How well did we keep you up to date with progress?

Very well

Fairly well

Fairly poor

Very poor

Question Title

* 4. How well did we listen to what you had to say?

Very well

Fairly well

Fairly poor

Very poor

Question Title

* 5. Did we treat you fairly at all times?

Yes

If you believe you were treated unfairly, perhaps because of your ethnic background, sex, religion or any other reason please tell us what happened.

Question Title

* 6. Would you recommend us to someone else if they needed legal help or advice?

Certain to

Likely to

Unlikely to

Certainly not to

Question Title

* 7. On the whole, do you think your situation is better or worse because of the advice we have given you, or are things just the same?

Better

Worse

The Same

Question Title

* 8. How easy or difficult was it to make contact with us?

Very Easy

Fairly Easy

Difficult

Very Difficult