Client Feedback Questionnaire

Wiltshire Law Centre strives to provide a high quality service to all its clients. You should have been given a copy of our ‘Clients Charter’ when we first took on your case.

We want to know what you think about the quality of service that we provided for you.

Please answer the questions below.

Question Title

* 1. How satisfied were you with our overall level of service?

Question Title

* 2. Did we give you information/advice that was easy to understand?

Question Title

* 3. How well did we keep you up to date with progress?

Question Title

* 4. How well did we listen to what you had to say?

Question Title

* 5. Did we treat you fairly at all times?

Question Title

* 6. Would you recommend us to someone else if they needed legal help or advice? 

Question Title

* 7. On the whole, do you think your situation is better or worse because of the advice we have given you, or are things just the same?

Question Title

* 8. How easy or difficult was it to make contact with us?

Question Title

* 9. Do you have any comments or suggestions that may help us to improve our service? 

T